Manager of Transportation Operations Support

Pay Rate
Non-Rep Payband N09
Annual Salary: $157,647.00 (Minimum) - $238,835.00 (Maximum)
*Initial starting negotiable salary will be between $157,647.00 - $198,348.294 to commensurate with experience and education

Reports To
Assistant Chief Transportation Officer, Service Delivery

Current Assignment
This announcement will be used to establish an eligibility list for vacancies that may occur within the next twelve (12) months.

The San Francisco Bay Area Rapid Transit District (BART) is seeking a highly motivated individual to lead and manage the daily activities and operations related to transportation station operations, passenger and employee safety and program performance evaluation.  This position will be responsible for providing high level assistance to the Assistant Chief Transportation Officer, Service Delivery, manage a dedicated team of station and rail operations professionals responsible for ensuring the safety, efficiency, and service quality, and delivery of on-time rail service that directly impact, and perform related duties as assigned.

The most qualified candidate will demonstrate the following in addition to meeting the minimum qualifications:

• Address performance gaps and enforce accountability
• Build a culture focused on safety, consistency, and continuous improvement
• Proven leadership and workforce management skills including 
• Clear, concise verbal and written communication skills

• Strong heavy rail operations knowledge
• Demonstrated experience with public transit
• Demonstrated experience managing in union environment
• Experience developing and enforcing procedures and safety programs
• Ability to analyze complex operational systems and implement improvements
• Demonstrated ability to manage, develop, and evaluate subordinate staff

All applicants must apply online at www.bart.gov/jobs. Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed.

Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement. Applications received after the closing deadline will not be considered.

Applicants who require assistance with the online application process may contact the Talent Acquisition Division at (510) 464-6112 or employment@bart.gov.

The selection process for this position may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.

All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process.

The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States.

Pre-employment processing will include a background check. This requirement does not apply to current full-time District employees unless the position requires additional evaluations or clearances.

Examples of Duties

1. Assumes management responsibility for assigned services for all activities and operations relating to the development, preparation and dissemination of procedures, standards, directives and manuals for station and rail operations passenger services and performance reporting including coordinating safe and efficient revenue operations, and developing and administering assigned safety programs.
   
   
2. Manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommends and administers policies and procedures.
    
3. Monitors and evaluates the efficiency and effectiveness of transportation service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
   
   
4. Plans, directs, coordinates and reviews the work plan for assigned staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
   
   
5. Develops, prepares, evaluates operational strategies and directs the dissemination of methods and procedures for station and rail operations, appearance and performance reporting.
   
   
6. Meets with representatives of the District to ensure safe and efficient revenue operations; coordinates related activities of the transportation operations with those of other departments and divisions.
   
   
7. Develops and administers the safety program, and related activities for assigned personnel; implements safety rules, regulations and procedures; develops and disseminates safety bulletins; organizes and schedules safety training workshops.
   
   
8. Analyzes and evaluates transportation operations to determine budgetary impact in the event of service delivery changes; reports findings to Chief Transportation Officer and/or other management staff as requested.
   
   
9. Directs the preparation and submission of a variety of technical and complex reports regarding transportation operations.
   
   
10. Monitors developments and legislation related to assigned area of responsibility; evaluates impact upon district operations; recommends and implements equipment, practice and procedural improvements.
    
    
11. Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
    
    
12. Oversees and participates in the development and administration of the division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
    
    
13. Serves as the liaison on activities impacting department operations and coordinates with other divisions, departments and outside agencies; negotiates and resolves sensitive and controversial issues.
    
    
14. Serves as staff on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.
    
    
15. Provides staff assistance to the Chief Transportation Officer, including mainline operations assignments.
    
    
16. Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to transportation operations programs, policies and procedures as appropriate.
    
    
17. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of rail operations, safety and revenue operations.
    
    
18. Responds to and resolves difficult and sensitive citizen inquiries and complaints.
    
    
19. Responds to and coordinates resolution of major delays and incidents in rail service delivery.

Education:
A Bachelor’s degree in business administration, public administration or a closely related field from an accredited college or university.

Experience:
Five (5) years of (full-time equivalent) verifiable professional experience in station or rail operations program administration and at least two (2) years of management and/or supervisory experience.

Other Requirements:
Must be physically able to walk wayside on ballast for one mile. Must be physically able to climb aerial structures.
Must be physically able to climb two-story stairway to tower locations.

Substitution:
Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A Bachelor’s degree is preferred.

Knowledge of:

• Operational characteristics, services and activities of a comprehensive rail transportation system. 
• Principles and practices of public transit station and rail operations and administration.
• Principles and practices of program development and administration.
• Methods and techniques of evaluating station and rail operations and activities. 
• Methods and techniques of developing operational procedures, rules and regulations. 
• Administrative policies and procedures governing station and rail operations.
• Principles of transit passenger and employee safety. 
• Principles of research, analysis and report preparation. 
• Principles and practices of transit revenue operations.
• Principles and practices of budget preparation and administration. 
• Principles of supervision, training and performance evaluation.
• Related Federal, State and local laws, codes and regulations.

• Overseeing and participating in the development and administration of policies and procedures for station and rail operations in a large metropolitan public transportation system.
• Overseeing, directing and coordinating the work of lower level staff. 
• Selecting, supervising, training and evaluating staff.
• Participating in the development and administration of division goals, objectives and procedures.
• Preparing and administering large program budgets.
• Preparing clear and concise administrative and financial reports.
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals.
• Researching, analyzing and evaluating new service delivery methods and techniques. 
• Directing the development of procedures and standards for transportation operations. 
• Assessing budgetary impact of service delivery changes.
• Developing and administering a safety program.
• Interpreting and applying Federal, State and local policies, laws and regulations. 
• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.