Career Center

Senior Director of Membership & Community Engagement

Are you seeking an amazing opportunity to lead and support a large, diverse global community by providing extraordinary service in membership and customer engagement? If so, the International Association of Assessing Officers (IAAO) invites you to apply to our newly-created position of Senior Director of Membership & Community Engagement.

IAAO’s mission is to promote global excellence in property appraisal, assessment administration, and property tax policy, through innovative professional development, education, research, and technical assistance. Along with being the foremost authority on mass appraisal in the world and an indispensable resource for assessors, appraisers, and those involved in assessment administration, research, and technology, IAAO strives to be the “happy place” for our members and customers who provide valued services in their respective communities and jurisdictions.

Focused on growing value and engagement, IAAO seeks an initiative-taking, member/customer-centric leader who has a strong background growing membership and building a loyal customer base through exceptional experiences. The ideal candidate is a visionary team leader with the ability to execute actionable plans, which positively impact individuals and the industry. Innovative and creative, the ideal candidate should also possess high-level marketing and communications skills, along with demonstrable analytical and technical abilities, especially in association management and customer relationship management systems.

Position Overview

The Senior Director of Membership & Community Engagement is part of the executive team, reporting directly to the Executive Director. This salaried, exempt position leads IAAO’s Community Engagement pillar in our Association’s newly-approved strategic plan and oversees four dedicated FTEs.

Key Responsibilities

• Lead and oversee IAAO’s Community Engagement strategic plan, including:

o   the creation and implementation of effective member recruitment and retention strategies and tactics

o   taking a lead role in identifying and serving members, future members and customers with products and services that address their needs while enhancing association revenue

o   evolving relationships from transactional to transformational experiences

• Serve as a leader and coach for team members in the areas of membership and customer experiences, including meetings and events
• Administer policies and procedures within the departments encompassing the Community Engagement pillar
• Develop and manage the budget for areas associated with Community Engagement along with providing forecasts for related product and service lines
• Generate and analyze data and statistical reports re: IAAO membership and customers, identifying trends as well as development opportunities
• Understand member and customer processes while identifying opportunities to improve efficiencies, deliver better service, and greater ROI
• Maintain a high-level of knowledge and understanding of IAAO’s products and services, advocating program value and availability with current members and customers as well as potential target markets
• Develop innovative programs to attract and retain members
• Create strategic plans to attract new members and customers, including underrepresented or underserved groups, building on IAAO’s commitment to diversity, equity, and inclusion
• Communicate effectively to ensure that all members are aware of membership benefits, programs, and services. Identify and leverage opportunities to communicate items of value to the membership and other targeted markets to strengthen relationships, provide support, and/or generate revenue.
• Develop relationships with IAAO representatives, Chapter and Affiliate leaders through correspondence, retention programs, meetings, and other effective methodologies and tools
• Implement strategies and tactics to grow and enhance relationships with IAAO Chapters and Affiliates, and increase dual membership (national and region/state/local)
• Research opportunities to develop new Chapters and Affiliates, including international markets, and provide support in their formation and growth
• Identify, represent, and/or coordinate staffing of trade shows, Chapter meetings, and Affiliate meetings
• Liaison to committees, task forces or initiatives, as requested

This is an amazing opportunity to be a vital part of an energetic, motivated team that thrives on positive action and 360-degree support to achieve meaningful outcomes. It’s also an opportune time to get in at the beginning of developing a comprehensive, outcomes-driven strategic plan with a team of professionals committed to achieving our Association’s mission through servant leadership and growing together to shape the future of IAAO.

The Benefits

In addition to offering a competitive salary, to enforce the importance of work-life balance, our team members also enjoy excellent benefits, including:

• Generous paid time off (PTO) package
• 12+ paid holidays per year—plus your birthday off
• Tuition reimbursement and professional development support
• Medical insurance
• Dental and vision insurance
• 401(k) retirement savings program with up to 10% total contribution/match
• Life insurance
• Disability insurance
• Hybrid work environment
• Paid parking located within steps of office

This position is located at our headquarters in Kansas City, MO.

Please submit resume, with cover letter including salary requirements, potential start date, and ability to relocate to the KC metro area (if not local), to: watson@iaao.org. Deadline for applications is 5:00 p.m., Central Time, Friday, January 7, 2022.

About the International Association of Assessing Officers

Currently serving over 8,000 members worldwide from governmental, business, and academic communities, the International Association of Assessing Officers (IAAO) is a nonprofit 501(c)(3) educational and research association offering professional membership to government assessment officials and others interested in the administration of property taxes. Founded in 1934, IAAO is the renowned leader in mass appraisal and sets the standards for the mass appraisal industry.

IAAO provides equal opportunity to all employees and applicants for employment.  No person working at IAAO is to be discriminated against in employment because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), ancestry, age, national origin, political affiliation, parental status, disability, genetic information (as defined in the Genetic Information Nondiscrimination Act), military service, or other categories protected by federal, state, or local law. This applies to all terms, conditions, and privileges of employment, including, but not limited to hiring, training, promotion, transfer, compensation, benefits, termination, and retirement.