Complaint Resolution Officer

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Campus Administration and Operations
Salary: $81,500 - $132,950
Full/Part Time: Full-time(100%)
Organization: Chancellor
Department: Kiersten Boyce
Application Deadline: Open Until Filled

Position Information:
The Office of Civil Rights is dedicated to the prevention and remediation of discrimination and harassment, and to promoting and integrating the principles of equal opportunity and inclusive excellence at UCR. Civil Rights is responsible for UC Riverside's compliance with federal and state laws and University and campus policies and procedures regarding discrimination, harassment, and retaliation, including the UC Policy on Sexual Violence and Sexual Harassment (SVSH Policy) and the Anti-Discrimination Policy. The Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of any protected category or characteristic including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/ protected veteran status, and age. Reporting to the Director of Complaint Resolution, the Complaint Resolution Officer works as part of a team with other Civil Rights Staff under the leadership of the Assistant Vice Chancellor for Civil Rights. The incumbent will specialize in intake and assessment, working closely with students and employees who have reported discrimination or harassment, and will also conduct formal investigations. The Officer also supports prevention and education efforts.

The full salary range for the Complaint Resolution Officer is $81,500 - $150,100 annually. However, the expected pay scale for this position is up to $115,800 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.



Requirements:
Requirements

Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training.

Required

Advanced degree in a related field (e.g., Master of Social Work; advanced degree in Criminal Justice, Psychology or Forensic Psychology or similar) OR Juris Doctorate.

Preferred

Experience Requirements

Minimum of 3 years experience conducting complex workplace or student investigations

Required

Experience investigating sexual harassment or equivalently sensitive allegations in an empathetic and confidential manner.

Required

Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner.

Required

4 - 7 years of related experience.

Required

Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner.

Required

Experience in higher education

Preferred

3 years of experience relating to resolution of civil rights complaints (Title VII, Title IX, ADA, etc.).

Preferred

Certification Requirements
CertificationRequirement

Title IX compliance or investigator certification

Preferred

Special Conditions
Special

Travel

Required

Travel Outside of Normal Business Hours

Required

Minimum Requirements

Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments.

Strong interpersonal skills and ability to collaborate effectively with diverse groups. Skills in coalescing viewpoints and facilitating outcomes in group settings.

Ability to present information in a clear and concise manner both in writing and verbally.

Basic knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.

Basic knowledge of laws and regulations related to sexual harassment in the educational or employment setting, or of substantially similar laws and regulations.

Basic knowledge of laws and regulations related to other forms of discrimination and harassment in the educational or employment setting.

Basic knowledge of the complexities of harassment in the educational or employment setting.

Effective written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener.

Ability to gather and organize information, conduct analysis, and develop recommendations in the completion of assignments; critical thinker.

Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).

Ability to maintain professional demeanor and response in high-stakes situations.

Preferred Qualifications

Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards.

Broad knowledge of University ethics and compliance policies, procedures and programs.

Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving.


Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
ETHICS AND CMPLNC PROFL 3 006232 23 Kiersten Boyce Rosanna Cacace-Zakhir

Generic Scope
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Custom Scope
Develops, implements and administers compliance policies, procedures and practices in one or more UC locations. Provides compliance advice, investigates complaints and verifies that deficiencies are corrected. Develops employee communication and training. Ensures alignment with federal and state laws, and University policies and procedures. May provide advice and direction to other compliance professionals, as appropriate. Normally receives general instructions on routine work with detailed instruction on new or more complex assignments. Performs the full scope of auditing encompassing financial compliance.

Department Custom Scope
The Office of Civil Rights is dedicated to the prevention and remediation of discrimination and harassment, and to promoting and integrating the principles of equal opportunity and inclusive excellence at UCR. Civil Rights is responsible for UC Riverside's
compliance with federal and state laws and University and campus policies and procedures regarding
discrimination, harassment, and retaliation, including the UC Policy on Sexual Violence and Sexual Harassment
(SVSH Policy) and the Anti-Discrimination Policy. The Complaint Resolution Officer supports this mission by addressing reports and concerns of discrimination and harassment on the basis of any protected category or characteristic including sex, gender,
race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/
protected veteran status, and age. Reporting to the Director of Complaint Resolution, the Complaint Resolution Officer works as part of a team with other Civil Rights Staff under the leadership of the Assistant Vice Chancellor for Civil Rights. The incumbent will specialize in intake and assessment, working closely with students and employees who have reported discrimination or harassment, and will also conduct formal investigations. The Officer also supports prevention and education efforts.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Conducts moderate to complex investigations of suspected and reported violations of laws and policies. Makes probable cause determinations, presents findings to include assessment of potential liability and campus impact. Acts as liaison in joint investigations with other location resources.

• https://jobsportal.ucr.edu/jobs/35572267
  
  
  
  
  
  
  
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