This is a provisional appointment. Successful candidate will be required to complete an Oneida County Civil Service Application for approval; as well as, apply and take the competitive Oneida County exam and be one of the top three candidates.
Mohawk Valley Community College provides accessible, high-quality educational opportunities to meet the diverse needs of our students. We are the community's college, committed to student success through partnerships, transfer and career pathways, and personal enrichment.
The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking to fill two full-time College Services Associate openings within the Students Affairs Office, one in Admissions and one in Holistic Student Support.
The work involves providing support, guidance and referrals for students of Mohawk Valley Community College and for communicating and responding to Academic Center or Student Affairs Departmental customers as needed through established protocol. The incumbent also serves as a liaison between the Academic Center and the textbook and instructional material publishers. Work is performed under the direct supervision of the designated Center or Departmental supervisor or administrator. Supervision of others is not a function of this class. The incumbent performs related work as required.
Typical work activities:
Advises and guides students on the appropriate College and SUNY processes and procedures;
Triages student requests and needs according to student development and educational needs;
Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly;
Communicates and responds to Academic Center or Student Affairs;
Departmental customers through phone calls, e-mails, etc., from staff, faculty, parents, students and outside agencies;
Prepares correspondence and reports as necessary;
Uses applicable Academic Center or Student Affairs departmental and student software and systems with proficiency;
Assists Academic Centers in the procurement of textbooks and instructional materials;
Serves as liaison between the Academic Center and the textbook and instructional material publishers;
Serves as front line representative to students, advising them on questions and concerns regarding student status and records;
Maintains multiple Academic Center or Student Affairs Departmental calendars, files and records;
Works independently and collaboratively on Academic Center or Student Affairs Departmental projects;
Mentors student employees and coordinates their assignments;
Maintains and adheres to Academic Center or Student Affairs Departmental confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communication;
Assists College staff with student intake, registration, retention and completion efforts;
Assists Academic Centers in the processing of faculty assignments;
May assist with the orientation and training of new staff.
Full performance knowledge, skills, abilities and personal characteristics: Working knowledge of office practices and procedures; working knowledge of College's policies and procedures, academic requirements, campus resources, student life, and support services; skill in organizing, coordinating and prioritizing projects; excellent oral and written communication skills; excellent interpersonal/human relations skills; ability to work with a diverse population; ability to identify students' needs for services in order to make appropriate referrals; ability to operate a personal computer and to learn and use a variety of software packages; ability to maintain confidentiality.
Minimum Qualifications: Either:
(A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's Degree AND one (1) year of experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR
(B) Graduation from a regionally accredited or New York State registered college or university with an Associate's Degree AND three (3) years of experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers; OR
(C) Graduation from high school or possession of a high school equivalency diploma and five (5) years of experience working in a complex business setting, providing face-to-face multi-level customer service*, including advising and guiding customers.
*Note: Entry-level cashier and call center experience, or experience with limited transactions, are not acceptable qualifications for this position.
Special Instructions to Applicants: Official academic transcripts required upon hire. https://ocgov.net/oneida/sites/default/files/personnel/JobSpecs/C/CollegeServicesAssociate.pdf
Review Start Date: 9/5/2021
Mohawk Valley Community College is an Affirmative Action, Equal Opportunity Employer deeply committed to a community of excellence, equity, and diversity. MVCC maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and global worldview. We value the many similarities and differences among individuals and groups. We are committed to preparing students to understand, live among, appreciate, and work in a world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, different abilities, sexual orientations and gender identities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Mohawk Valley Community College has more than 800 full-time and part-time employees at our campuses in Utica and Rome, NY. We are located in the Central New York region at the foothills of the Adirondack mountains between Syracuse and Albany, NY in Oneida County.Founded in 1946 as one of the first community colleges in New York State, MVCC is one of 64 campuses of the State University of New York.The College offers about 100 transfer and career technical programs, including liberal arts and sciences, healthcare, engineering technologies, trades, engineering science, business, human services and fine arts. A diverse institution with a global view, MVCC offers career, transfer, and transitional education, programs for personal and cultural enrichment, and supports community and economic development.Interested candidates will find competitive salaries and outstanding benefits along with an enriched, collaborative work environment that is based on excellence in teaching and student service, employee success with continued contributions, and commitment to our surrounding communities.Mohawk Valley Community College is committed to fostering a diverse community of outstanding faculty, sta...ff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. MVCC does not discriminate. MVCC is an affirmative action, equal opportunity employer. Women, minorities, veterans, and people with disabilities are encouraged to apply.Employees, students, applicants, or other members of the College community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.The College's policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.Inquiries regarding the application of Title IX and other laws, regulations and policies prohibiting discrimination may be directed to the Executive Director of Human Resources.