Career Center
Steilacoom, Washington
Steilacoom, Washington
Posted: 09-Jan-23
Location: Lakewood, Washington
Salary: $40,812.00 - $48,156.00
Employment Type:
Organization Type:
Required Education:
Internal Number: C2303
| The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. Recognized by the Aspen Institute as one of the top 10 community colleges in the nation (2021), Pierce College is an innovative, mission-driven, data-informed, and equity minded community college dedicated to helping all students achieve their academic and professional goals, with a focus on racial and social equity and justice. The Program Coordinator position for Admissions and Evaluations position plays an integral role in assisting our diverse community of students in successfully navigating initial contact with Pierce College through completion of the student’s education path. The Admissions and Evaluations Program Coordinator is a primary point of contact for Pierce College and provides excellent customer service to students, the college community and the public to advance the equity centered mission of Pierce College through focus on serving systemically non-dominant students, particularly African American/Black male identified individuals. Responsibilities include processing admissions applications, data entry and data audits, navigating multiple databases and spreadsheets, processing official transcripts and performing residency determinations. The work requires high attention to detail, advanced computer skills, people-centered soft skills and extreme confidentiality. This position reports to the Admissions and Evaluations Program Manager. This position actively supports and engages in Pierce College’s goals for equity and inclusion in order to provide access and support for our diverse community of learners and our goal of becoming an anti-racist institution. About the District: Pierce College enjoys a strong presence in the community and participates in innumerable partnerships with business, community, government, and educational organizations. Want a feel for our District. Take a peek with aerial campus views! Pierce College Fort Steilacoom Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake. Pierce College Puyallup Located on an expansive site with 125-acres of wooded land with beautiful hideaways. Pierce College at JBLM Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families that are serving our country. | |
| ESSENTIAL FUNCTIONS: | |
|---|---|
| The Program Coordinator will be responsible for the following, but not limited to: Admissions
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| APPLICATION PROCESS: | |
| Application Requirements: To be considered for this position, applicants must:
Provide a response to the following question (Supplemental Question):
Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date. Terms of Employment: This is a full-time (40 hours per week) classified, overtime-eligible position with Pierce College District. This position is permanent after serving a 6-month probationary period. The primary work location will be at Pierce College Fort Steilacoom campus. Occasional travel to Pierce College campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites. Salary & Benefits: The starting salary of this position is $3,401 dependent upon qualifications, with periodic increments up to $4,117 monthly. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at: https://www.pierce.ctc.edu/hr- benefits Physical Work Environment: This position is required to work indoors in an open office environment, which requires visual concentration on detail, dexterity, precision, and is subject to frequent noise and interruptions. Reasonable Accommodation: Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District Human Resources Office by calling 253-964-7342. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service. Screening & Interview Process: Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the property of the College and will not be returned. Please note: This is a competitive selection process. Your application materials will be reviewed and evaluated based on the minimum qualifications listed for the position. Applicants whose qualifications most closely correspond to the District's needs will be eligible for further consideration. Conditions of Employment: Pierce College is a “fully vaccinated campus” under the state’s higher education guidance, which means that COVID-19 vaccination (or allowable exemption) will be required for all employees and students. More information can be found here: Vaccination Requirements. Prior to the start of employment, finalist(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law RCW 28B.112.080. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy. Bargaining Unit: This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA). Equal Opportunity: The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce College District are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. For more information about this position or assistance regarding your application, contact Human Resources at: jobs@pierce.ctc.edu |
QUALIFICATIONS:
Education Required
- Associate's degree from an accredited college or university OR High School Diploma/GED and one year (1) in records management and/or customer service.
Experience Required
- One (1) or more years of experience providing direct customer service in a high touch and diverse environment with a high desire or experience working to advance racial equity.
- Demonstrated ability to understand, apply and communicate complex information.
- A high level of accuracy and attention to detail.
- Demonstrated experience in critical and systematic thinking.
- Advanced computer skills to manage data and to utilize database programs in order to upload, download and merge data.
- File management; documenting and updating information in written and electronic formats to maintain accurate and complete records.
Required Competencies
- Diversity, Equity and Inclusion: Ability to set aside one’s own beliefs to center another’s experience and create a welcoming environment that is inclusive and conducive to success for a diverse student body through methods, examples, language, and support. Value diversity & possess an understanding of cultural humility and vulnerability. Value organizational diversity; treat others with respect; promote cooperation; effectively manage relationships. Understand the differences in and respond appropriately to others in the workplace. Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations, demonstrating trust in, sensitivity to, and mutual respect of others. Understand the uniqueness of self and others and demonstrate openness toward diverse points of view.
- Customer Service: Treat people with a high level of respect and professionalism demonstrating excellent customer service and sensitivity in a highly diverse environment. Addresses customer needs as a priority with a sincere desire to be helpful. Ability to repeat information multiple times. Ability to be kind and empathetic to students, parents, staff, faculty and coworkers.
- Attention to Detail and Accuracy: Perform work accurately with attention to detail in a high volume environment with frequent interruptions. Review work and make timely corrections.
- Communication: Effectively communicate by actively listening and sharing relevant information with coworkers, supervisor, students and other constituents to anticipate problems and ensure program effectiveness; communicate clearly and effectively both verbally and in writing. Notices and accurately interprets what others are feeling based on their choice of words, tone of voice, expressions, and other nonverbal cues (e.g., eye contact, expressions, gestures, posture, spatial proximity, physical contact, physical reactions such as blushing). Listens attentively to people’s ideas and concerns. Makes others feel comfortable by responding in ways that convey interest in what they have to say.
- Problem Resolution Skills: Work with people who are upset, confused, demanding or otherwise difficult in a calm, non-strident manner. Problem solve issues in a constructive manner and make appropriate recommendations or offer alternate solutions.
- Personal Responsibility and Accountability: Demonstrate responsible personal and professional conduct, which contributes to the overall morale, well-being, mission and goals of Pierce College. Accept personal responsibility for quality of work and for using work time efficiently and effectively. Act in a manner perceived as positive, responsible, reliable and trustworthy. Establish consistent and regular attendance. Manage work, records and files in an organized and efficient manner. Organize competing priorities to meet deadlines. Remain calm under stress.
- Team Work and Rapport: Work effectively and cooperatively with others; participate and foster teamwork, build rapport and act as a positive influence to the team.
Ethical Behavior: Adhere to high standards of integrity and honesty with students, coworkers and state resources. Comply with laws, rules, policies and procedures. Follow guidelines of Family Educational Rights and Privacy Act (FERPA) and maintain confidentiality. - Systematic and Critical Thinking: Ability to think in a systematic manner in order to perform tasks. Critical, creative, and reflective thinking skills needed to independently identify problems, analyze and evaluate various solutions, implement solutions and monitor their effectiveness. Knowledge of guidelines, policies and processes related to one’s position and responsibilities.
- Change Management: Embrace change as a primary function in today’s workplace as an effective employee; be willing to adopt new work methods; think and act with a growth mindset; remain optimistic during change.
- Strong Computer Skills: Use word processing software, such as Microsoft Word. Compose, send, and respond to electronic mail. Utilize e-mail program functions such as calendars, mail merge emails, and meeting requests. Navigate the internet to find and download information. Use spreadsheet software, such as Microsoft Excel, to create, modify, print, and format spreadsheets, find and replace data, and work with basic formulas and functions. Use database software to enter data into an established database. Run reports, download and upload information.
