About MassArt:

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.  

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

SUPERVISION RECEIVED: Asst. Dean & Director of Housing and Residence Life 

SUPERVISION EXERCISED: Office Coordinator and Operations Coordinator

GENERAL DESCRIPTION OF DUTIES:

The Assistant Director of Auxiliary and Operations is a key member of the leadership of the Department of Housing and Residence Life. The Assistant Director (AD) will oversee the day to day functioning of an in-hall Operations Office that addresses resident student facilities concerns; staff, faculty, and student parking programs, and all summer housing operations. The AD is a key liaison between the Residence Life and Facilities departments, ensuring that resident needs and concerns are accurately addressed and quickly resolved.

The AD provides direct supervision of two staff members who have responsibility for the Summer Housing operation and overall College Parking operation. Indirectly, the AD supervises student staff members within the department and will be called upon to represent the department at college-wide events or committees. There is an expectation that this position will serve in a shared on-call capacity with the Director and other Assistant Director to provide high level support to professional staff within the department.

Finally, the AD works collaboratively with the Director and others within the department to support the overall residence hall operation, which may require involvement in strategic planning, programmatic support, budgeting, academic year program support, move-in/out, and other related operational endeavors. Beyond Housing and Residence Life, the AD is a partner with the Director of Facilities to ensure student success is consistently honored.

The Assistant Director, with the support of the Director and Residential Life staff, is directly responsible for developing, executing, and maintaining an environment grounded in justice, equity, diversity and inclusion. 

ESSENTIAL JOB DUTIES:

• Serve as a key member of the overall Housing and Residence Life Department, representing the Department on Governance Committees, at College-wide events, or other capacities as assigned.
• Responsible for the day to day management of the residence hall operations office.
• Provide supervision, training, and evaluations for the Office Coordinator as well as Operations Coordinator. Indirectly supervise paraprofessional student staff.
• Participate in yearly budgetary planning with Assistant Dean and Director of Housing and Residence Life for MSCBA and College
• Engage with the Maintenance Supervisor and/or Director of Facilities to develop a student centered approach to managing work orders and repairs throughout the building, as well as the damage billing process.
• Update departmental documents and communications relating to operation of residence halls.
• Participate in long-term capital planning and make recommendations for ongoing improvements.
• Provide support to the Director of Facilities and Maintenance Supervisor in auditing work orders for completion and accuracy. Provide quarterly reports
• Send, as appropriate, building-wide communications to ensure Resident Students are up to date with facilities and operational matters.
• Assist with departmental assessment relating to operations.
• Collaborate with the Housing Coordinator to maintain enterprise software systems for resident students, conferencing, and parking needs.
• Work closely with Residence Director staff to ensure accuracy of building key boxes, key inventories, key changes, etc. - Participate in RA and RD training as needed.
• Create, maintain, and/or update operations manuals for various operational functions of the department.
• Share in secondary on-call structure with the Director as directed.
• Participate in major Departmental initiatives such as, but not limited to: move-in, accepted students days, move-out, and summer conferences.
• Other related duties as assigned. 

This is a full-time, live-off, benefited, exempt, professional APA position. The annual salary range for this position is $75,000- $80,000, commensurate with relevant professional experience and education.

Additional Information:

 Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click here.

Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click here to view MassArt Benefits.

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

Application Instructions:

Please provide resume and cover letter.

REQUIRED QUALIFICATIONS:

• Bachelor's degree.
• 5-7 years of professional experience.
• Demonstrated previous supervisory and administrative experience.
• Demonstrated experience working with residence hall and summer conference operations.
• Ability to deal effectively with conflicts and crises.
• Demonstrated awareness/sensitivity toward JEDI - MA Drivers License 

Preferred Qualifications: 

• Masters Degree in Higher Education Administration, College Student Personnel, or other related field.
• Previous supervision and development experience for staff and students.
• Strong customer service, critical thinking, consensus building, and problem-solving skills.
• Previous experience with parking management.
• Ability to anticipate and successfully manage all aspects of a residential community.
• Demonstrated experience in working through conflict, change, and uncertainty.
• Proven collaborative work with external departments, faculty, and campus partners. 

KNOWLEDGE, SKILLS, AND ABILITIES:

•  Knowledge of training in Inclusivity and issues of Social Justice
• Experience with Summer Conferences and Residence Hall operations
• Knowledge of Academic and College policies
• Experience with Crisis Management/Case Management
• Experience with Conduct Management
• Experience with housing software
• Proficiency or Fluency in Spanish is a plus

About Massachusetts College of Art and Design

Colleges of the Fenway is a collaborative effort of five neighboring Boston-based colleges in the Fenway area. This collaboration was created to add value to student academic and social life while seeking innovative methods of investing in new services and containing the costs of higher education. Collectively, the colleges represent more than 12,000 undergraduate students, comprising 16.2% of the total Boston population of undergraduates attending four-year colleges, more than 700 full-time faculty, and 2,300-course offerings.

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