Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Direct, design and develop the strategies to maximize the revenue cycle operation with the overall goal of improving efficiencies, enhancing operational productivity.
Promote Austin Energy’s revenue cycle programs, by setting reliable and verifiable program metrics to enhance both the strategic and financial goals of the utility.
Provide leadership and direction to staff regarding revenue cycle operations, which includes but not limited to, meter reading, revenue measurement, remittance processing, payments, billing, collections and back-office functions to recover the cost of service for residential, industrial and commercial customers.
Responsible for streamlining customer account management processes by collaborating with staff assigned to finance, information technology, and other organizations across the city to improve revenue cycle operations.
Incorporate current and future technological systems to improve customer account management processes, influence consumer payment behavior and optimize the speed and methods of payment collections.
Continue to build customer account management workflow efficiencies and improve staff capabilities by standardizing process documentation to measure and track key performance indicators while complying with established ISO standards.
Oversee effective contract management and audit practices by developing staff, implementing measures and metrics to enhance cost effectiveness and the overall operational efficiencies for customer care.
Develops short- and long-term spending plans and monitors O&M and CIP budgets. Prepare and present annual technical and financial reports.
Graduation with a Bachelor’s degree from an accredited college or university with major course work in Business, Finance, Economics, Public Administration,
Public Policy or in a field related to the job plus five (5) years of related utility or related industry experience of which five (5) were in a managerial or executive level position.
Master’s degree may substitute for two (2) years of the required experience up to a maximum of two (2) years.
The City of Austin is a vibrant and dynamic city tops numerous lists for business, entertainment, and quality of life. One of the country’s most popular and culturally dynamic cities, Austin was ranked #1 by The Wall Street Journal in 2020 as the Hottest Job Market in the USA. Austin was selected as the #1 Best Place to Live in the U.S. and #4 on the Best Places to Retire by U.S. News & World Report in 2019 and ranked in the top ten on Forbes list of America’s Best Employers in 2017. In support of the LGBTQ people who live and work in Austin, in 2020 and the previous seven years, the City of Austin scored 100 points out of 100 on the Municipal Equality Index from the Human Rights Campaign.
Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated, where community needs and values are recognized, where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.