Posted: 30-Sep-24
Location: Burbank, California
Type: Full Time
Salary: 20.00-23.31
Salary Details:
Preferred Education:
Providence High School is a diverse, mission-inspired community dedicated to preparing young people to thrive in a rapidly changing world. As an independent Catholic school in Burbank, California, we promote the common good and foster a culture of impact to fulfill our mission to be “steadfast in serving all, especially those who are poor and vulnerable.” Providence serves an ethnically diverse student population who live within 75 different zip codes. Founded by the Sisters of Providence in 1955, Providence High School is the only school in the country that is part of a multi-state health care system. We are governed by an independent Board of Regents and accredited by the California Association of Independent Schools (CAIS), the Western Association of Schools and Colleges (WASC), and the Western Catholic Education Association (WCEA). Other memberships and affiliations include the National Association of Independent Schools, Independent School Management, SoCal People of Color in Independent Schools, California Teacher Development Collaborative, and Making Caring Common of the Harvard Graduate School of Education.
POSITION TITLE: Receptionist
REPORTS TO: Director of Admissions and Enrollment Management
SUPERVISES: N/A FLSA
STATUS: 1.0 FTE, Non-Exempt Staff
PURPOSE OF THE POSITION: The Receptionist plays a pivotal role in our commitment to superior customer service and a warm, welcoming school environment. Serving as a primary point of contact for visitors, prospective families, clients, staff, and current students in a high school setting, this position requires a blend of organizational and interpersonal skills. The schedule for this position will be Monday through Friday, 7:30 a.m. to 4:00 p.m., with occasional evening and weekend work required to assist with events.
MAJOR RESPONSIBILITIES: • Maintain a customer service approach, rooted in our mission and values, to all interactions with current families, visitors, guests, prospective families, and vendors. • Manage inquiries via phone, email, and in-person, providing accurate information or directing them to the appropriate person or resource. • Be an active listener and work to ensure that questions and concerns are addressed or that there is a plan of action that will do so. • Maintain an in-depth knowledge of our website, the parent portal, the school calendar, and other resources that families access and may need assistance navigating. • Handle incoming mail, packages, and deliveries, distributing them to the appropriate recipients. • Provide backup for the Attendance Office including attendance line and calling parents. • Maintain confidentiality and handle student information with discretion and sensitivity. • Support the Admissions and Enrollment Management and Development teams with administrative tasks and event planning. • Provide on-site support during admissions events as needed. • Actively cultivate positive, professional relationships with faculty/staff, parents/guardians, and students. • Perform other duties assigned by the Director of Admissions and Enrollment Management.
MINIMUM QUALIFICATIONS: • Maintain a positive and professional demeanor, even in challenging situations. • Possess strong organizational skills with the ability to multitask and prioritize effectively. • Demonstrate excellent communication and interpersonal skills, both verbal and written. • Show initiative and a proactive approach to problem-solving and task management. • Exhibit a high level of discretion and confidentiality when handling sensitive information. • Bachelor's degree or equivalent experience preferred. • Previous experience in a receptionist or administrative assistant role. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). • Ability to lift up to 20 pounds and stand or sit for extended periods. SALARY RANGE: $20.00 - $23.31/hour
TO SUBMIT AN APPLICATION: Please click this link to upload your application, including the following documents: • https://providencehigh.formstack.com/forms/applicationdocs • Cover letter explaining both interest in and qualifications for the position. • Resume or CV • Names, e-mail addresses, and telephone numbers of at least two references. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of employees so classified. Work Environment: At Providence High School, equity, inclusion, and social justice are core to our mission. We are proud to be an equal opportunity workplace and embrace difference for the benefit of our students, families, faculty, and staff. Our goal is to create a diverse learning community where every employee is known, cared for, supported, and retained. As such, Providence is committed to maintaining a responsive and inclusive workplace free of discrimination, harassment, violence, and any other abusive conduct. Mindful of our mission to be expressions of God's healing love, we employ and support people of any race, ancestry or national origin, gender, gender expression, gender identity, sex, sexual orientation, marital status, age, religion, disability, veteran or military status, citizenship, or any other applicable legally protected status with all the rights and privileges generally accorded or made available to all employees of the school.
MAJOR RESPONSIBILITIES: • Maintain a customer service approach, rooted in our mission and values, to all interactions with current families, visitors, guests, prospective families, and vendors. • Manage inquiries via phone, email, and in-person, providing accurate information or directing them to the appropriate person or resource. • Be an active listener and work to ensure that questions and concerns are addressed or that there is a plan of action that will do so. • Maintain an in-depth knowledge of our website, the parent portal, the school calendar, and other resources that families access and may need assistance navigating. • Handle incoming mail, packages, and deliveries, distributing them to the appropriate recipients. • Provide backup for the Attendance Office including attendance line and calling parents. • Maintain confidentiality and handle student information with discretion and sensitivity. • Support the Admissions and Enrollment Management and Development teams with administrative tasks and event planning. • Provide on-site support during admissions events as needed. • Actively cultivate positive, professional relationships with faculty/staff, parents/guardians, and students. • Perform other duties assigned by the Director of Admissions and Enrollment Management.
MINIMUM QUALIFICATIONS: • Maintain a positive and professional demeanor, even in challenging situations. • Possess strong organizational skills with the ability to multitask and prioritize effectively. • Demonstrate excellent communication and interpersonal skills, both verbal and written. • Show initiative and a proactive approach to problem-solving and task management. • Exhibit a high level of discretion and confidentiality when handling sensitive information. • Bachelor's degree or equivalent experience preferred. • Previous experience in a receptionist or administrative assistant role. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). • Ability to lift up to 20 pounds and stand or sit for extended periods.