Director of Complaint Resolution

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Legal, Compliance, and Policy
Salary: $111,000 - $214,400
Full/Part Time: Full-time(100%)
Organization: Chancellor
Department: Office of Title IX & EEO:AA
Application Deadline: Open Until Filled

Position Information:
UC Riverside's Office of Civil Rights (OCR), within the Chief Compliance unit, is dedicated to promoting and integrating the principles of equal opportunity, affirmative action, and inclusive excellence at UC Riverside. UCR's OCR strives to exceed legal requirements in protecting the civil rights of those who live, study and work at UCR. This includes the right to an environment free from discrimination and harassment on the basis of the protected categories outlined in state, federal and university non-discrimination laws and policies, including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age. As part of the Chief Compliance unit, the Office promotes a respectful, 'speak-up' campus culture in which retaliation is not tolerated. UCR OCR leads the campus's efforts to prevent and respond to all forms of sexual violence and harassment under the UC Policy on Sexual Violence & Sexual Harassment (SVSH Policy), and coordinates campus affirmative action programs and Clery compliance. The Director of Complaint Resolution reports to the Assistant Vice Chancellor (AVC) and supports the programs and functions of OCR. The position also serves as one of two campus Deputy Title IX Officers, performing delegated Title IX Officer functions under the SVSH Policy and serving as the Title IX Officer in the AVC's absence. They will provide leadership, guidance, advice, and advocacy on a wide range of issues requiring independent judgment, organizational skills, and diplomacy. The position oversees case intake and resolution, as part of a team, conducting intakes and assessments of reports made by faculty, students, and staff and, as assigned, resolving complex or high-profile matters. The Director of Complaint Resolution supervises complaint resolution officers including providing oversight of intake assessments and complaint resolution, as well as ensuring deadlines are met. The position promotes equal opportunity and affirmative action programs including through leadership of committees and case management teams and conducting training and education programs.

Please be advised that applicants are required to submit a cover letter and resume for full consideration. Candidates may need to provide a work sample and/or conduct a presentation as a part of the recruitment process.

The full salary range for the Director of Complaint Resolution is $111,000 - $214,400 annually. However, the expected pay scale for this position is up to $157,200 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.


Requirements:
Educational Requirements

Bachelor's degree in related area and/or equivalent experience/training.
Required

Previous supervisory/managerial experience.
Preferred

J.D. or other terminal degree in a related field
Preferred

Experience Requirements

8 - 13 years of related experience.
Required

5 years experience relating to sexual harassment complaints or investigations or equivalently sensitive processes in an empathetic and confidential matter.
Required

Experience working in a higher education setting.
Preferred

3 years of supervisory experience
Preferred

Certification Requirements
CertificationRequirement

Professional certification(s) applicable to job responsibilities.
Preferred

Minimum Requirements

Applies sound principles and standards in completing highly complex and technical assignments.

Ability to gather, organize, analyze, and report on issues and recommendations that are complex in nature. Ability to apply policy and legal concepts to issues.

Excellent interpersonal skills to work independently with all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions.

Ability to communicate complex information to all levels of management and administrators in a clear and concise manner both written and verbal.

Excellent skills in complex decision making on critical issues.

Excellent skills in presenting information in a thorough and complete manner.

In-depth and demonstrated knowledge of best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.

Advanced knowledge of federal and state laws and regulations, case law, and guidance related to sexual harassment in the educational and employment setting.

Expert knowledge of the complexities of sexual harassment, including sexual violence, in the postsecondary setting.

Demonstrated skill, sensitivity and experience interacting with constituents who are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds in a culturally-competent manner.

Demonstrated understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).

Demonstrated written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener.

In-depth and demonstrated knowledge of best practices and methodologies for supporting individuals involved in Title IX or similarly sensitive complaint resolution processes, or coordinating such processes.

Preferred Qualifications

Expert knowledge of the ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards.

Expert knowledge of University ethics and compliance policies, procedures and programs. Demonstrated grasp of ROI concepts.

Ability to provide effective supervision of a specific program within the ethics and compliance
functions.


Additional Information:
Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
General Information

Job Title
006060

Grade
Kiersten Boyce

Supervisor

Key Responsibilities:

Ensures organization has appropriate critical coordinated response systems with effective and efficient controls in place. Confirms organization compliance with legal and regulatory requirements in a complex changing environment. Provides cross functional coordination for risk mitigation.

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