Director Enterprise Systems Support

University of North Carolina Wilmington

Benefits of Working at UNCW: Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy, and the employee assistance program, many of which are offered free of charge.

Working Title: Director Enterprise Systems Support

External Link to Posting: https://jobs.uncw.edu/postings/33162

Vacancy Number: E1215

Position Number: 2117

Location of Workplace: Main UNCW Campus

Home Department: Enterprise Systems Support - 55220

Division: Business Affairs - 35000 Division

Brief Summary of Work for this Position: This position functions as the Strategic Leadership and Management role of the Department of Enterprise Systems Support.

The Director of Enterprise Systems Support provides leadership and direction in the design, review, development, deployment, recommendation and implementation of complex, mission critical enterprise software solutions, data warehouse development and reporting, university website, and security and compliance. The position is held accountable for strategic decisions recommended to the CIO that fall under the purview of this department. The director serves on the ITS Management Team as the primary officer representing the department of ESS.

Duties and responsibilities include:

• Manages the implementation of multiple simultaneous campus-wide projects.
• Data management and reporting.
• Leads data security and compliance efforts through participation on Data Governance.
• Conducts outreach initiatives to provide leadership in the deployment and support of academic-focused technologies.
• Strategic decision making, implementation strategies, budget management, staff development, and timely deployment of upgrades.
• Vendor Management
• Project management - Assesses project requests, collaborates with campus constituents to determine university wide project priorities.
• Manages and/or provides in-depth technical expertise for complex projects.
• Leadership and Team Management.
• Collaborates with campus community to encourages and promotes innovative IT solutions for both academic and administration needs.
• Maintains an understanding of campus technology needs as well as a broad understanding of industry trends and best practices.
• Business process improvement including policies and procedures to ensure effective and efficient delivery of services.
• Interacts with senior executive management, various planning committees, and faculty at the direction of the CIO.
• Serves on system wide committees and councils as an official representative of UNCW with regard to ERP management.

Resource Management:

• Effectively manages human and financial resources to align with programmatic, strategic, and operational goals for each major function within ESS.
• Strategic alignment of staff to accomplish departmental goals.
• Researches training opportunities and requirements for departmental staff to maintain or attain required competency levels to meet the business needs of the department.
• Completes performance evaluations and initiates discussions as necessary for improvement action plans.
• Manages maintenance contracts for enterprise systems. Forecasts expansion budget requests to be presented to the CIO.
• Maintains the fiscal integrity of ESS operating budgets.
• Appraises completed projects with management team to ensure the quality and quantity of services performed by staff meets or exceeds the expectations of the campus.

Minimum Education and Experience Requirements:

• A Masters degree with at least 2 years of experience, or a Bachelors degree with at least 3 years of experience, or will accept a combination of related education and experience in substitution.
• Employee hiring, supervision, and talent development experience.
• Knowledge of web application development technologies.
• Familiarity with Identity and Access Management.
• Data Management and reporting experience.
• Project Management experience involving timelines, vendor relationships, and budgets to ensure projects are delivered with the highest quality and within specified time periods.
• Experience with leadership and team management of staff, responsible for acquiring, implementing, maintaining, upgrading and supporting enterprise systems in a university environment.
• Experience providing enterprise-level application support utilizing Oracle and/or SQL databases and Windows and Linux operating systems.

Preferred Education, Knowledge, Skills & Experience:

• A degree in Computer Science or related field and 5 years of experience in the technology field, with at least five years of experience in management of technology staff in higher education.
• Experience leading Banner/Colleague/PeopleAdmin operations, maintenance and upgrades.
• Programming Experience.
• Experience with ODS.
• Experience with document imaging systems such as ImageNow.
• Vendor Management experience.
• Data Security and Compliance experience.
• Business Process Improvement experience.
• Single Sign On application experience.
• Strong team focus.
• Ability to work effectively as part of a collaborative management team.
• Excellent communication and facilitation of stakeholder engagement. Able to effectively communicate to and collaborate with staff, customers, and senior administrators.
• Advanced analytical skills and understanding of delivering secure and accurate results.
  
  

Required Certifications or Licensures: N/A

Primary Purpose of Organizational Unit: The Department of Enterprise Systems Support is a part of Information Technology Services (ITS) at the University of North Carolina Wilmington. ITS is an innovative organization committed to providing a technologically progressive environment for students, faculty and staff. The Department of Enterprise Systems Support provides innovative, stable, cost effective and secure enterprise solutions to the campus community. This includes day to day support for production applications and systems, timely implementation of upgrades and releases, development and analysis to support the operational requirements and mandates for production applications and systems and user access for production applications, data management and reporting, and security and compliance.

College/School Information:

University Information: The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement: At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment: Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings: Single Incumbent

Special Notes to Applicants: PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History section before you apply for this position. Applications must be submitted through the online application system to be considered.

Months Per Year: 12 Months

FTE: 1.0 (40 hours per week)

Type of Position: Permanent

Anticipated Ending Date if Time-Limited Positions:

Job Posting Date: 08/16/2024

Posting Close Date: 09/16/2024


To apply, please visit: https://jobs.uncw.edu/postings/33164







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