Administrative Assistant II

Job #: 041168
Location Syracuse, NY
Pay Range: $20.19 - $24.00 per hour
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The Administrative Assistant oversees the busy front desk operations at the Gebbie Speech Language Hearing Clinics and is vital in managing clinic operations, patient communication, and supporting clinical faculty and students. Responsibilities include managing all reception duties, processing referrals, managing new client inquiries, and maintaining waitlists. The role requires proficient use of the EMR systems for appointment scheduling, maintaining client records, processing payments, and ensuring accurate billing. Additionally, this position involves training and directing other staff/students to cover desk operations and other administrative tasks. Customer service excellence, accurate record-keeping, and strict HIPAA compliance are essential. This role is responsible for creating a welcoming environment for the public, efficiently managing administrative tasks, and supporting the clinics mission to provide high-quality communication healthcare and student training in our accredited graduate programs.

Qualifications:


Job Specific Qualifications:


Responsibilities:
Reception and Daily Clinic Operation Management

• Oversee all clinic desk operations for Gebbie Speech-Language Clinic and Hearing Clinics.
• Greet all visitors including clients, walk-ins, vendors, research participants, students, etc.
• Client check-in and check-out: verify information, collect co-pays, provide forms, schedule follow-ups.
• Handle and triage all ingoing and outgoing calls, voicemails, emails, and faxes, and communication through patient portal.
• Manage and maintain accurate patient records including processing and requesting medical records as per HIPAA guidelines. Create and streamline patient forms.
• Referral and new client management: Collect referral information, input into EMR, obtain records and notes, and communicate with referred patients. Answer inquiries and/or refer questions to appropriate providers, provide intake and other forms as applicable and enter into EMR.
• Manage incoming and outgoing mail and packages and orders.

Speech-Language Pathology Clinic Management

• Maintain updated appointment calendar, manage room schedules.
• Manage appointment reminders, cancellations, and no-shows, communicate daily schedule updates, reschedule per clinic policies and openings.
• Schedule all appointments each semester for full-time faculty (diagnostic evaluations, individual and group or family/caregiver repeating treatment sessions, etc.) based on provider/student schedules, room availability, and hours requirements.
• Schedule clients with part- or full-time staff providers based on provider schedules, clinic needs, and student supervision if applicable.
• Maintain accurate waitlists with contact notes, monitor openings, and communicate regularly with directors re: next client scheduling per client diagnoses/urgency, student training needs, and provider availability; contact selected clients to confirm availability and insurance/payment details.
• Enter services provided for each appointment for billing purposes.

Audiology Clinic Management

• Maintain updated appointment calendar, manage room schedules.
• Manage appointment reminders, cancellations, and no-shows, communicate daily schedule updates, reschedule per clinic policies and openings.
• Monitor referrals and waitlists, communicate with director and clients. Verify insurance/payment details.
• Schedule all appointments for faculty and staff providers along with their assigned student clinicians by client (pediatric or adult) and appointment type, time requirements, and room needs (e.g. hearing evaluations, hearing aid evaluation/fittings, follow-up, vestibular testing, evoked potential testing, tinnitus therapy, counseling, etc.).
• Schedule hearing tests/screenings/services for other departments on campus and any outside contracted services.
• Manage hearing aid orders repairs and supplies for client purchase, track and schedule deliveries.
• Enter services provided for each appointment for billing purposes.

Supporting Clinical Faculty, Providers, and Students

• Manage the clinic Electronic Medical Records (EMR) system database including entering new students and personnel into the system.
• Assist clinic directors with overall clinic operations, track client numbers, student hours, referrals, and satisfaction surveys.
• Assist service providers with administrative tasks, client records and communication, and routine clinic office tasks.
• Help students with EMR system and clinic operations.
• Participate in collaborative team meetings and collectively support clinical mission.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:
Priority Consideration:

To apply, visit https://www.sujobopps.com/postings/105885

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.








Copyright 2024 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency
jeid-6d740e913f4f8a49b94c56259112701a

Return to Search Results