SUMMARY DESCRIPTION: Sponsored billing occurs when an entity, government or a third party assumes responsibility for all or part of a student's educational expenses. Sponsors pay the College directly on behalf of the student with an agreement, commitment and/or obligation between the paying party and the student. As the Billing Coordinator, the incumbent will prepare accounts receivable functions for 3rd party agencies, partnership, and employer tuition payments on behalf of sponsored students. Calculate and submit PO invoices to designated entities, process payments, research and address any discrepancies on the account, process refunds to the agency as needed, and bill the student directly for any amounts left unpaid by their sponsor. In addition to this, the incumbent will provide customer service to students and college community guests regarding tuition balances and payment. Advising them on what documents are needed if they are a sponsored student, assisting with payment plans, or directing them to Financial Aid if they need further financial assistance.

This is a Support Staff union position as stated in the Support Staff collective bargaining agreement- Grade 10

• Prepare billing for 3rd party agencies including Government entities like Military Joint Base McGuire-Dix-Lakehurst, Disable Vets, Chapter 31, Chapter 33 Post-9/11 GI Bill, and Chapter 35 military benefits, Active duty Tuition Assistance, MyCAA military spouse benefits, DVR, Commission for the Blind, and Division of Developmental Disabilities. As well as companies like Amazon, Wawa, UPenn, lnspira, McDonald's, Virtua, and other Employers with whom RCBC has a partnership agreement
• Process payments via paper check, EFT/ACH deposit, or credit card and post to the correct sponsored accounts and reconcile all receivables
• Research sponsored accounts and keep up to date on any discrepancies. Send out any requested refunds to agencies when appropriate and bill the student for any tuition and fees left unpaid if necessary
• Set up and bill College bookstore vouchers for sponsor billing students as needed, posting charges to accounts and following bookstore voucher charge procedures
• Ensure that all eligible 3rd party billing students are held from the non-payment deletion process until the bill is invoiced and paid
• Manages the day-to-day responsibilities of the Student Accounts Office, answering tuition related inquiries from students in person, via phone or email in a clear, concise, accurate and customer-focused manner
• Provide exceptional customer service to students and college community guests
• Assist with payment plans and direct students on how to sign up online and view their term bill via the BaronOne student portal
• Substitute for front-line Cashier as needed
• Perform other related duties as assigned

OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

Education Required:
Associates Degree required. Bachelor's or higher preferred.

Experience Required:
Minimum three years of relevant experience in a Higher Education environment.

Skills/Abilities /Knowledge /Other Requirements:

• Higher education administration experience (Student Accounts, Student Loans, Financial Aid and/or Registrar)
• Working knowledge of FERPA, GLBA, Title IV regulations, HIPPA, PCI, and applicable privacy laws as related to student information and student accounts
• Knowledge of computer-based accounting systems and basic accounting principles
• Ability to interact and collaborate with outside agencies, students, and employees on a regular basis
• Proficiency in Microsoft Excel
• Demonstrated ability to be detailed-oriented and accurate
• Able to handle multiple tasks simultaneously
• Demonstrated organizational and prioritization skills, along with ability to work within tight and often conflicting deadlines
• Must be flexible, show effective judgment, discretion and have the ability to handle confidential financial matters
• Knowledge of Ellucian Colleague ERP preferred

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