Director Of Student Services

R0000000271
125 Holmes Hall

Position Title:
Director of Student Services

Position Type:
Full time

Location:
125 Holmes Hall

Categories:
Staff Exempt

Job Summary:
The Director of Student Services reports to the Academic Associate Dean and is a member of the Freeman College Office of Student Services. The Director represents the Academic Associate Dean, the Office of Student Services, and the Freeman College with students, parents and appropriate University personnel and offices. The Director is responsible for working with and supporting the academic needs for all class years of Freeman students, including transfer and other students.

Job Duties:

JOB DUTIES:

1. Academic Advising (60%)

Direct communication with students and faculty to ensure understanding of academic studies, curriculum requirements, progress toward degree completion, and how minors can supplement students' education. Work with students who are demonstrating academic struggles: those referred by faculty members (including via Beacon) and those seeking assistance. Manage related student, parent and faculty communication and concerns. Answer questions and interpret policies for students and faculty concerning requirements, degree, major and minor options, exceptions and withdrawing from a course or taking a leave of absence. Make effective and timely referrals to Academic Associate Dean and other support offices and groups.

Lead program support for academic advising. Serve on the Academic Advising Committee. Oversee advising-related pieces of orientation, particularly at the time of initial entry for all incoming students, transfer students, students with special needs and disabilities, members of minority groups and international students, and initiate routine academic progress checks. Assist the Academic Associate Dean in developing, managing and implementing academic support programs for all management students.

Retention efforts: Be aware of Higher Education standards for retention as well as Bucknell standards; serve as the in-house expert on current retention statistics and initiatives. Make recommendations to the Academic Associate Dean on strategies to advance retention goals, including taking a leadership role in student retention strategies.

2. Freeman Fellow Program (15%)

Oversee the Freeman Fellow Peer Mentorship Program which includes the recruitment, ongoing leadership training and supervision of Freeman Fellows. Develop and maintain robust training, reference and promotional materials.

3. Co-teach MGMT 100 (15%)

Develop curriculum, co-develop standards for classroom and professional etiquette and protocols, and coordinate rich presentations on curricular options including majors and minors offered within the Freeman College.

4. Additional responsibilities (10%)

• Serve on appropriate college and University committees and advisory boards as time and experience permit
  
• Review major change requests
  
• Assist the Academic Associate Dean and Department Chairs with the declaration of major process
  
• Maintain a thorough understanding of the course registration process and liaise with departments regarding course registration and waitlists
  
• Liaise with L&IT on academic online processes
  
• Liaise with Communications on information relative to incoming first-year student class
  
• Other duties as assigned by the Academic Associate Dean
  

Minimum Qualifications:

• Graduate degree in a relevant field (Counseling, Business Administration, Education, etc.)
  
• Five to seven years of experience providing direct academic support to students and knowledge of the entire student lifecycle
  
• Knowledge of curricular issues in higher education, ability to counsel students effectively and to work with others in the institution, and ability to reach principled, equitable decisions with a high level of credibility and confidentiality
  
• Highly effective oral, written, and interpersonal communication skills with internal and external constituents
  
• Ability to craft clear and engaging content
  
• Demonstrated ability to set priorities and manage multiple projects simultaneously
  
• Demonstrated ability to take initiative and function autonomously in an entrepreneurial environment
  
• Strong work ethic and high level of flexibility, initiative, creativity, and ability to effectively engage with students, parents, and colleagues
  
• Strong computer skills, including proficiency in Windows and Microsoft Office computer systems, experience with student databases and social media platforms, and receptive to learning new technology
  

Preferred Qualifications:

• Familiarity with advanced research or assessment methods and a demonstrated ability to analyze data and summarize findings
  
• Experience in academic advising and case management
  

Physical Demands:

• Able to move up to 25 lbs
  
• Able to remain in a stationary position for extended periods; remain at a computer and use a mouse/keyboard for long periods
  
• Able to move about the office to access file cabinets and office machinery such as copiers and printers
  
• Able to work in an environment with multiple competing deadlines and frequent interruptions
  

Job Exempt:
Yes
Salary Range:
59,760.00-74,700.00

The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Advertised:
2024-05-08

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

• Flexible scheduling options determined by role;
• Medical, prescription drug, vision, dental, life, and long-term disability insurance options
• An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
• Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
• Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
• A comprehensive employee wellness program including program incentives
• A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)

Diversity, Equity & Inclusion:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.
E-VerifyBucknell University participates with the United States Customs and Immigration Services (USCIS) E-Verify program. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.For additional information regarding Bucknell's E-Verify requirements, please contact the office of Talent, Culture & Human Resources (570) 577-1631 or email hr@bucknell.edu.E-Verify Posters (sharing the link to the posters, which are also attached)

To apply, visit https://bucknell.wd1.myworkdayjobs.com/en-US/External/job/125-Holmes-Hall/Director-of-Student-Services_R0000000271.







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