The Team: Sitting within the Desktop Business Development function, this team is uniquely positioned at the intersection of product development, the commercial organization, marketing, and our clients, to help execute on the revenue and growth strategy for the Desktop, establish packaging and pricing with alignment from other Business Lines, Sales & Marketing, owns day-to-day desktop customer experience and deliver insights to inform desktop roadmap. This role will collaborate and contribute cross-functionally among the Market Development team within Desktop Business Development as well as with members of the RASS business unit to align Desktop roadmap with client opportunities in the specific sectors.
The Impact: The Market Development Associate will be responsible for defining and executing GTM tactics that drive desktop adoption and retention, including migration, growth through competitive displacements, as well as partnering with Desktop Product Development to inform roadmap items for the Corporates segment in Europe. This high visibility, multi-dimensional role will report directly to the Desktop Market Development Corporates Lead.
Work collaboratively with Desktop Strategy & Client Insights and RASS business unit, leveraging client usage, market insights and GTM framework, to define and execute GTM tactics for driving adoption of Desktop with new and existing corporate clients
Understand client sentiment with respect to Desktop adoption and migration, including all aspects of client feedback and desktop user experience
Work with Sales, Account Management, Customer Success, Client Migration teams on white space prospecting, retention and adoption, and user engagement
Identify and analyze Desktop growth opportunities for European Corporates workflows
Contribute to the overall Corporates Desktop roadmap planning, working with Desktop Product Development and Capability Owners
Prioritize desktop enhancements with the European Corporates user persona workflows in mind, and to provide input at the specification phase and during the development process to ensure client workflow needs are represented
Work with RASS business unit to align Desktop roadmap with opportunities within the Corporate Development workflow
Actively participate in testing newly developed functionality and ensure it accurately responds to clients' expectations
Assist and provide support in the creation of new product business plans for the Corporates segment
Develop, manage, and maintain a comprehensive outreach program with a focus on key renewals and risks, and where we can drive desktop adoption and growth
Engage with key customers to deepen understanding of opportunities and risks. Socialize learnings internally to inform desktop growth strategy
Partner with Sales & Marketing, Education, Customer Success and Launch Management, to identify internal training and client engagement sessions that showcase relevant updates of new product releases
Curation of workflow-based Desktop demo scripts and training materials that showcases the Desktop in the best light
Manage all aspects of the client satisfaction and product experience process
Partner with Marketing to develop focused campaigns spanning different mediums: email, infograms, social media, webinars and industry conferences
What We're Looking For: Basic Qualifications
Degree level education
Strong MS office (Word, Excel, PowerPoint) skills
Strong command of Corporates personas & workflows
Strong understanding of ESG / sustainability concepts and how they're impacting investment management workflows
Strong presentation and influencing skills
Strong collaborative skills and proven ability to work effectively across multiple teams in a matrix environment
Thought leadership experience (blogs, white papers, speaking at industry events)
Positive and determined approach to problem solving. Ability to manage tasks and projects through to conclusion.
Strong work ethic, with ability to organize, multi-task and prioritize in a fast-paced and sometimes unpredictable environment
5 years' work experience with detailed understanding of Corporates workflows/personas
Working knowledge of CRM systems (Salesforce.com, SalesLoft)
Strong knowledge of Desktop solution serving the investment management community (e.g. S&P Capital IQ, Bloomberg, EIKON, FactSet)
Ability to navigate product development tools e.g. Azure DevOps
Proven record of building relationships across client organizations
Commercial/Account Management experience and an understanding of the commercial processes
Flexible Working We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
Grade/Level (relevant for internal applicants only): 11 The Location: London, UK
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.