The Faculty of Computing & Data Sciences (CDS) is an interdisciplinary academic unit comprising scholars and researchers who are solely appointed in that unit as well as faculty with joint appointments in various schools and colleges at BU. CDS' mission is to be a catalyst for synergy and integration of research and education programs in computing and data sciences across the landscape of academic disciplines at BU with a focus on four impact hubs: Equity, Civic Technology, Sustainability, and Health.
BU Spark!, housed at the Faculty of Computing & Data Science (CDS) is an Experiential Learning and Innovation Lab focused on interdisciplinary computing and data science projects. BU Spark! currently engages over 600 students annually in semester-long programs focused on:
Innovation (Spark! Innovation Fellowship)
Applied computing projects for external partners focused on CDS Impact Hubs, and;
Inclusive Community building.
BU Spark! strives to provide opportunities for students to explore and discover their passion while making a real-world impact through projects with external partners.
Working closely with the Director of Special Initiatives / Spark! Executive Director, the Spark! Operations Director oversees the operational management of all Spark! activities and is ensuring a high quality experience for students, university faculty and staff, and external partners engaging with Spark! experiential learning programs. A key member of the Spark! leadership team, the Operations Director will help set strategy, foster team culture and wellbeing, and manage the administrative and operational processes to achieve program outcomes.
The ideal candidate will be a tested and proven program manager with experience in a small start-up environment. This role is a good match for someone who is proactive, detail-oriented, collaborative, and comfortable with working in an academic calendar and context. The candidate should be a seasoned, empathic administrator with a knack for problem solving and navigating and resolving ambiguity.
Working closely with the CDS Director of Administration and the CDS Finance Manager, The Operations Director is responsible for the day-to-day administrative operations of Spark! including budget forecasts and allocations, directing annual planning, hiring/ human resource planning, program calendars, and communications needs. The administrative operations also includes ensuring that appropriate workflows, metrics tracking, reporting and tools are in place to involve key stakeholders including students, external partners, and internal faculty collaborators.
The Operations Director is also Spark!'s Chief People Officer, managing the processes for recruiting, hiring, and onboarding staff and student employees, student interns, and program partners. The Operations Director will also lead the implementation of key team collaboration and end-of-semester reviews and reflection processes and play a significant role in shepherding team culture, cohesion, and performance.
The Operations Director will refine, manage, and where necessary, create, manage, and train staff on the delivery processes for Spark! programs and team operations and will be responsible for keeping the team on track to ensure deliverables and deadlines are identified, met and impact metrics are achieved.
We seek a dynamic and goals-oriented individual who is able to work both independently and be part of a team in an exciting new interdisciplinary academic unit. The role requires exceptional organizational skills, the ability to engage effectively with high-profile internal and external partners involved with Spark! and the CDS Impact Labs, as well as working closely with and helping young people along their academic and life journeys.
The Spark! Operations Director will oversee the development and day-to-day operations of Spark! programs including the Spark! Fellowship and the X-Lab. This role will also be responsible for coordinating the management of relationships with key program stakeholders including project partners, affiliated faculty, Experts in Residence, student applicants and program participants, and more. This role will have an opportunity to significantly contribute to the creation of a vibrant and supportive student community and culture.
A cover letter is required for consideration.
Master's Degree and 5-8 years relevant operations and delivery experience, with 3+ years of management experience.
Strong process and project management skills
Outstanding communication and people skills
Excellent organizational and writing skills
Experienced working with project management processes and tools
Ability to arrive at creative solutions, within the framework of university policies and protocols, to accommodate the unique and non-traditional needs of a complex academic unit focused on interdisciplinary computing and data sciences
Ability to provide advice, problem solve, and interact with individuals at all levels from students to senior government officials to distinguished alumni
Must have comfort working with uncertainty and in a fast-paced, dynamic start-up environment.
Commitment to curiosity and learning
Flexibility is a must
Positivity and teamwork are a must
Demonstrated commitment to anti-racism and social justice as personal and professional values
Position requires being physically present a minimum three days per week to engage students and community members
Fluency in Google and Microsoft productivity tools (e.g. google drive, docs, sheets; MS Office, zoom, etc.)
Knowledge of CRM platforms and associated operational processes (e.g. ClickUp)
Experience or comfort with administrative program management in a university context
Please note all newly hired staff and faculty will need to be in compliance with Boston University's COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University's response to COVID-19, please visit the COVID-19 Resources site.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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