S&P Global Market Intelligence The Role: Senior Specialist Webinar Operations Grade: 9 (For Internal Use only) Location : Charlottesville, Va or Denver, Co The Impact: As a member of the Marketing Department, you will provide webinar operational support for S&P Global Market Intelligences' live webinars to a global audience of customers and prospects. You will highlight the breadth of our brand, executing webinar that feature our essential intelligence, while providing the best-in-class attendee experience. The Team: The Digital & Events /Webinar team supports the Marketing Team as they strive to positively influence pipeline, drive client engagement and build brand through creative marketing programs, differentiated channel management and operational excellence on achieving their sales, renewal and retention goals. We are a highly-collaborative, creative, dynamic, ground-breaking global team, who work together on key initiatives to drive program content. What's in for you: We are seeking a Senior Specialist Webinar Operations to support a portfolio of global webinars, primary focus covering the Global time zone. The role will see you assist marketers in coordinating scheduling and logistics webinars. You will support The Webinar global events team with updating our internal webinar management system and keeping event report system updated.
The ideal candidate will have experience with webinar, or virtual event platforms. The role requires strong skills in communication, project and time management, and cross collaboration in an organization. Key Responsibilities:
Collaborate with marketing managers to coordinate assets and deliverables in a timely manner
Webinar management within the On24 webinar platform, including event setup, platform support, stakeholder reporting for key time zones in the Americas, EMEA, and APAC regions
Coordinating with stakeholders from inside marketing and with the sales and product teams to schedule events, dry runs, and promotional cycles
Train and provide support and instructions to the presenters.
Act as the liaison between marketing managers and the Marketing Operations team to ensure the successful creation of all webinars
Set clear expectations for marketing managers when coordinating webinar assets and offer guidance/feedback to marketers when needed
Assist marketers in coordinating scheduling and logistics with stakeholders/speakers
Execute live webinars and dry runs according to webinar guidelines and protocols and develop best practices (as needed)
Manage webinar metrics in events database, post webinar reports, and quarterly reporting to measure webinar effectiveness
Collaborate with webinar team on overall strategy development and timeline planning.
What We're Looking For:
Webinar support experience required - On24 technology exposure would be preferable
Experience of executing and managing the logistics of multiple webinars is essential (training will be provided)
Excellent oral and written communication skills, and strong interpersonal skills
Ability to manage multiple webinars in a fast-paced environment
Proven administrative, organizational and problem-solving skills
Ability to work independently and within a team environment
E xperience with webinar platforms
Intermediate knowledge of Microsoft Excel
Intermediate knowledge of Microsoft PPT
Experience with CRM systems-Salesforce a plus
Experience with On24 webinar Platform (not required)
Candidates must have at least a Bachelor's degree in any relevant discipline.
Has relevant support experience in webinar operations.
Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $58k - $ to $87k. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.