Associate, Client Services(S&P Global Market Intelligence)
TheRole: Associate, Client Services
Grade ( relevant for internal applicants only ): 7
The Location: Buenos Aires
The Team: The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines, Pakistan & Buenos Aires makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research etc).
Work schedule (Time shift): Monday to Friday 8am- 5pm/ 9am- 6pm/ 10am- 7pm
The Impact: he nerve center, you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover. The top financial institutions in the world will ask you to figure out things they are unable to understand on their own.
What's in it for you:
Improve social skills while interacting with C-level industry leaders
Develop comprehensive industry knowledge
Learn technical expertise like User Acceptance Testing (UAT) & MS Excel.
Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.
Based on planned growth & initiatives, you can emerge to the next role i.e Senior Associate and more to act as a resource for the team, particularly mentoring your teammates in offices across the globe.
Provide client support via phone, email, and other mediums
Make suggestions regarding product usability, presentation, and data quality
Partner with product teams on timely and thorough testing of our products, with an eye toward the client experience
Exercise independent discernment during UAT in developing test plans and evaluating results of testing
Work with Senior Associates on projects which improve and develop subject matter expertise, these include performing data pulls and providing editorial support
Partner with clients to identify template opportunities and guide them through our template building process
Provide research & analysis support to Senior Associate
What We're Looking For:
Bachelor's degree in Supply Chain, Economics, Finance
Up to 2 years of relevant work experience
Excellent communication skills
Strong collaboration skills
Proficient ability to navigate and use common computer programs
Please apply with your English CV. Recruiting process will be in English
About Company Statement:
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important--some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.
20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)