Billing Specialist - Customer Service Representative
Internal Number: R01067100
Billing Specialist - Customer Service Representative
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You'll Make in this Role
As a(n) Billing Specialist - Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Providing billing services and account reconciliation support for 3M customers and 3M internal personnel
Handling internal and external customer inquiries, claims, complaints; interpreting policies, investigating problems; and communicating with other departments and providers to research and resolve issues, identifying and implementing service solutions
Participating in relevant corporate programs/initiatives
Ensuring professional, quality and security standards are complied with while performing assigned duties
Complying with corporate policies and procedures while acting in a manner consistent with 3M's values and ethical standards
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's Degree or higher (completed and verified prior to start) from an accredited university AND a minimum of two (2) years equivalent billing experience (including course work / internships)
High School Diploma/GED or higher and a minimum of six (6) years of customer service experience
Two (2) years' experience using Microsoft Office products
Additional qualifications that could help you succeed even further in this role include:
Billing and/or accounting related work experience.
Ability to work in a high volume, rapidly changing environment
Strong organizational skills with the ability to stay focused on tasks, handle multiple priorities simultaneously and meet deadlines
Ability to work in a team environment and collaborate to resolve issues and identify process improvements
Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
Attention to detail and accuracy
Excellent oral and written communication
Good interpersonal skills; effective communication and listening skills
Travel: May include up to<5% travel
Relocation Assistance: May beauthorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Certain job positions within 3M require workers to be on-site at 3M facilities and/or at third-party locations. A necessary requirement of each of these positions is that all individuals must be fully vaccinated against COVID-19 (subject to limited medical and religious exemptions). Fully vaccinated against COVID-19 means, two weeks have passed since completing the second dose of a two-dose COVID-19 vaccine (e.g., Pfizer or Moderna) or two weeks after receiving a single dose of a one-dose vaccine (e.g., Johnson & Johnson/Janssen). Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
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Here, you go.
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magic happens. Except it’s not magic, it’s the right science
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help shape everyday lives around the globe.
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