Associate, Client Support (Telecommunications Media and Technology)
Location: Charlottesville, Virginia
Internal Number: 265367
The Role: Associate, Client Support (TMT)
Temporarily in a Work from Home Setup
S&P Global Market Intelligence is seeking an Associate for our Media & Communications product support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, custom research, produce client-facing webinars.
As an Associate, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
The Team : The Media & Communications Client Operations team is the main touchpoint for most of our Media sector focused clients. As an Associate, you serve as the "face" of the company. Going above and beyond in our service offering is where this team adds value.
The Impact: If selected for the Media Associate role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
What's in it for you: If you're a self-starter who's ready for the challenge of becoming a subject matter expert on the S&P Global Media product offerings, this could be the right opportunity for you. Over time, the Associate will take on additional responsibilities, including writing data dispatches, fulfilling data requests from our internal News team, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&P Global.
What We Are Looking for:
Open to Graduates of any 4-year degree course
Excellent communication skills, both written and verbal (English)
Detail-oriented and possesses strong critical thinking skills
Exhibits great interest in learning
Basic knowledge of finance, the financial market, and our company.
Temporarily in a Work from Home Setup
Willing to work on varying shifts, specifically Night Shift. (Shifts may include weekend and holidays)
Finance or Economics background would be an advantage
Adaptable to rapid change
Provides and accepts constructive feedback
Willing to lead projects and stretch assignments
About Company Statement:
S&P Global Market Intelligence
At S&P Global Market Intelligence, we know that not all information is important--some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence .
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.