Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You'll Make in this Role This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.
Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.
As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Training other service center employees with respect to operational protocols and processes and training customers on 3M product and processes through basic troubleshooting protocols
Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
Overseeing of local business operations to include metrics and required use of couriers
Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
Loading & unloading medical devices and supplies
Processing documentation for delivery and retrieval of products.
Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
High School/GED or higher (completed and verified prior to start) from an accredited institution
Five (5) years of field service experience in a private, public, government, or military environment
One (1) combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment
Current and Valid driver's license which is required for this position
Additional qualifications that could help you succeed even further in this role include:
Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
One (1) year experience in training and scheduling & assigning daily work activities in a single location in a private, public, government, or military environment
Experience with Microsoft Office applications
Travel: May include up to 10% domestic travel
Relocation: Relocation is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
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