Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.
"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You'll Make in this Role
As a New Product Acceleration Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Collaborate with Product and Development teams to create a repeatable implementation process for new products and or features/functionality.
Leads and manages project engagement for alpha, beta, and/or early adopter clients and provides vital feedback to internal 3M stakeholders.
Facilitates the creation and/or updating of any implementation related documentation and other deliverables for a successful launch of a new product and or feature functionality.
Develops and delivers training to Implementation and Client Support Teams.
Become subject matter expert in the new product and or feature/functionality as is able to support Clients, Implementations and Client Support as needed.
Collaborate with Customer Care, Development, and Marketing teams to address technical concerns identified by 3M clients as well as develop and achieve ROI metrics.
Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction.
Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with 3M's values and ethical standards.
Coordinate timing of each delivery with internal 3M stakeholders and client expectations.
Understand product issues and work to identify solutions to resolve.
Identify and coordinate client responsibilities and track.
Utilize video conferencing as required to facilitate meetings with Clients when not traveling.
May be required to gain security clearances as per project assignment requirements.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's Degree or higher (completed and verified prior to start) from an accredited university OR High School Diploma/GED from an accredited institution and a minimum of eight (8) years of experience in client support in lieu of the Bachelor's degree education requirement
Five (5) combined years of experience in Health Information and/or IT arena
Three (3) combined years of Technical Support experience and/or end-user software implementation and training
One (1) year of Database Administration experience
One (1) year of experience with Networking and Server Administration
Additional qualifications that could help you succeed even further in this role include:
Degree concentration in HealthCare, Information Technology, Computer Science, Business Administration, or equivalent experience
Strong technical operating system and network knowledge (Citrix/TS, IIS, Windows, Active Directory)
Project Management Experience
Familiar with 3M software, programs and technologies.
Proven ability to maintain superior customer and employee relations in a fast-paced environment
Excellent verbal, written, presentation, analytical and organizational skills
Experience with Microsoft Tools (Microsoft Teams, Outlook, SharePoint, OneDrive etc.)
Ability to find creative solutions and manage difficult situations with diplomacy
Experience with support ticketing system such as RightNow CX or Jira
Location: 3M HIS office OR Remote
Travel: May include up to 50% domestic
Relocation Assistance: Not Authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
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Here, you go.
At 3M, inspiration happens daily. Here, science is how the
magic happens. Except it’s not magic, it’s the right science
applied the right way by the people of 3M. Here, your ideas
help shape everyday lives around the globe.
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