The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.
Recognized by the Aspen Institute as one of the Top 5 community colleges in the nation, Pierce College is an innovative and equity-focused community college dedicated to helping all students achieve their academic and professional goals. Check out our Aspen Institute's Rising Star Award.
Reporting to the Dean of Library and Learning Resources, the Circulation and Library Technology Technician (Library and Archives Paraprofessional 3) helps advance the equity-centered mission of Pierce College by providing welcoming circulation services for all students, faculty, staff and community members. The Circulation and Library Technology Technician promotes equitable student access to both library space and materials, and develops meaningful relationships with students, keeping under engaged students at the center of their work. The Circulation and Library Technology Technician will build institutional pathways which empower students to use library technology successfully along their educational journey. Daily tasks will combine circulation desk duties such as checking out and receiving materials with library technology support functions such as assisting students with their use of equipment. The Circulation and Library Technology Technician will keep up-to-date on library hardware and software with an eye on how to continually improve library services for our students. This position requires regular and consistent attendance.
Please note: The library has transitioned back to being open after more than a year of primarily-remote work. One or two days in the office per week will be required at first (other days remote). This will increase over time and will fluctuate with more time on campus at the beginning and end of each quarter. Health and safety precautions are in place. More information is located under the "Physical Work Environment" section listed below.
About the District: The College enjoys a strong presence in the community and participates in numerous partnerships with business, community, government, and educational organizations. Want a feel for our District, take a peek with aerial campus views!
Pierce College Fort Steilacoom - Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.
Pierce College Puyallup – Located on a luscious site with 125-acres of wooded land with beautiful hideaways.
Pierce College at JBLM – Located at the Joint Base Lewis-McChord military sites, serving many of our military and active duty families that are serving our country.
Pierce County: An amazing place to call home Pierce County stands out as one of the most beautiful and livable areas in the United States, offering its citizens the benefits of both rural and urban life in the Pacific Northwest. Both campuses command views of majestic Mount Rainier. The area's moderate climate, along with nearby mountains, forests, rivers, the Puget Sound, and Pacific Ocean, provide for many outdoor activities including hiking, skiing, kayaking, beach combing, biking, and golfing. At the same time, most of Pierce County is only minutes away from Tacoma or a short drive to Seattle where world-class cultural, arts, shopping and sporting activities abound. The area boasts an amazing array of housing options from urban condos to rural acreage and everything in between. Located in the heart of one of America's most amazing areas, Pierce County is a wonderful place to call home.
Each of the following functions are undertaken with a commitment to actively supporting, engaging in, and working to advance Pierce College's goals for equity and inclusion in order to provide access and support for our diverse community of learners. All program services are conducted through a collaborative process which maintains consistency in program offerings and practices across the District
Provides courteous, effective and timely customer service including referrals to other departments when necessary.
Prepare library for opening and/or closing, depending on schedule.
Maintain working knowledge of the Alma fulfillment module.
Performs circulation functions such as checking materials and other resources in and out, managing holds and collecting fees.
Helps develop policies and procedures by providing input for area of responsibility, and interprets policies to respond to and resolves routine issues and inquiries.
Troubleshoots and performs routine maintenance of equipment such as media equipment, scanners, copiers and printers.
Assists patrons with use of equipment such as media equipment, scanners, copiers and printers.
Prepares regular statistical or administrative reports such as daily/monthly gate count statistics and collection inventory.
Generates and analyzes the statistics available via Alma Analytics and other assessment tools.
Creates and updates patron and item records, with required approval.
In absence of Circulation supervisor, direct the work of lower level staff and student employees.
Help maintain periodicals collection by checking in and discarding/withdrawing items.
Maintain various files such as circulation and reserve files, when needed.
Assist in stack maintenance such as shelving library materials and shelf reading.
Straighten library including pushing in chairs, pick up books from tables and counters, and straighten and dust book shelves.
Guides patrons in finding and using resources, searching for materials using Ex Libris Primo when needed.
Have elementary knowledge of the functions of reference databases and books, and basic Internet functions.
Answer telephones and take messages
May serve as a foreign language resource support or referral for library and learning resources.
Library Technology Support:
Work in tandem with library faculty and staff to coordinate the Student Technology loan, return, and promotion process.
Communicate with college community about library technology.
Work internally and externally to ensure that under engaged students have access to the technology they need to be successful and actively engage in institutional work to remove barriers to student success.
Interface with the computer lab staff, IT, Employee Learning and Development (ELAD), and more to provide student technology. support throughout the quarter, particularly with regard to equity, diversity, and inclusion.
Keep track of the maintenance needed on computer and hotspot related technology items and work with IT, Catalog Technician, and Circulation Supervisors on scheduling and performing maintenance.
Learn how each computer and hotspot technology functions, develop instructional materials, and train students as well as library and computer lab staff.
Ensure English language learners have equitable access through the translation of student technology materials into other languages.
Responsible for troubleshooting and maintaining Mobile Beacon Wi-Fi hotspots which is a program that is separate from IT support.
Gather student feedback, analyze data, and work with stakeholders on data needs as they emerge.
Plan for expansion and refinement of library technology services, including space, policies, and purchasing.
Serve on Library and Learning Resources Tech Fee planning team, including determining student need, writing proposals, receiving equipment and liaising with IT.
Work with Systems librarian and Circulation Supervisors to troubleshoot issues with library technology.
Help library staff with Alma fulfillment issues and bugs as they arise.
Special assignments and projects as needed.
Some college coursework.
Two (2) years of experience in a library or related field.
Experience with integrated library systems, such as Ex Libris Alma or similar systems.
Experience providing direct customer service or support when troubleshooting computers and media equipment.
Demonstrated ability to identify and independently resolve common technology problems.
Interest in emerging trends in student technology.
Strong general computing skills, including experience using common desktop and online office applications (Microsoft Office, Google Apps).
Experience working closely with a diverse population of faculty, staff, and students.
A commitment to engaging in the advancement of equity, diversity, and inclusion in higher education and to serving marginalized students.
Demonstrated ability to work well on a team and to collaborate effectively across multiple organizational units or departments.
Strong organizational skills and a demonstrated ability to meet deadlines, to prioritize tasks, and to work independently in a time-sensitive environment.
The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will considered in determining the applicant's suitability to perform in this position.
Required Competencies: Knowledge, skills, abilities, traits and behaviors
Ability to prioritize, perform multiple tasks and appropriately handle interruptions.
Ability to adjust the workflow to meet the needs of the circulation department.
Strong organizational skills including prioritizing, keeping track of information or work-in-progress to meet deadlines, ensuring accuracy, multi-tasking as appropriate, and handling interruptions appropriately.
Ability to interpret and explain regulations, policies, procedures, guidelines, and reporting requirements in multiple ways.
Utilize excellent time management, problem-solving techniques, and effective, equity-centered judgment in complex and sensitive situations.
Knowledgeable of Alma integrated library system and its various modules.
Understands and uses MS word and Excel to create, interpret, update and balance spreadsheets.
In 1967, more than 1,500 students walked through the doors of Pierce College sites with a special goal in mind: to further their education inside their own community. Then called Clover Park Community College, students attended classes in a variety of locations throughout Pierce County. The college held its first graduation ceremony on June 7, 1968. Seven students earned their associate degrees, and more than 200 completed the college’s Adult High School program that year. After a successful first year, the first order of business was to change the name to Fort Steilacoom Community College. A permanent campus was established on 146 acres overlooking Fort Steilacoom Park and Lake Waughop. In 1987, the college began focusing on expansion and growth of the Puyallup site. The college purchased 123 acres near South Hill, and the new campus’ first permanent building, the Gaspard Education Center, was dedicated in 1990. The campus continued to expand, and in 1996 the Brouillet Library Science building opened. Pierce College Puyallup was recognized by the State Board for Community and Technical Colleges in 1999 as the state’s 34th community college and the second college in Pierce College District 11.