At WellSky, we are passionate about maximizing safety and streamlining operations for donor management programs. From donor recruitment and blood collection to manufacturing, testing and distribution, our clients confidently manage the complete product life cycle within a single FDA 510(k) cleared system. (nearly 75% of the U.S. blood supply tested using WellSky Blood Centers (formerly LifeTrak).
Our Clinical Consultant will coordinate and execute WellSky Blood Centers project activities during implementation and training of software. And will act as the clinical expert to ensure project success, satisfaction of contractual obligations, and transition of customers into a post-implementation customer support program during the professional services engagement.
A day in the life!
Work directly with project managers, project teams and customer personnel coordinating implementation tasks through the life cycle of the project.
Conduct customer meetings to ensure the implementation tasks of phases are executed properly.
Deliver super-user training to maximize the use of their system.
Maintain accurate and timely documentation of worked time and other customer deliverables according to established standards and procedures to ensure proper billing and revenue recognition.
Lead requirements gathering sessions, including business process review and configuration of WellSky software.
Do you have what it takes?
Possesses effective communication skills: oral, written, listening.
Work well with customers, promote a positive image of the company, strive to solve issues raised by the customers
Accountable to a team, work to meet established deliverables, appreciates view of team members, respectful
Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services
Ability to manage multiple projects simultaneously and efficiently with high customer satisfaction.
Displays ability to define a problem, develops workable and realistic alternatives, and selects appropriate alternative to resolve problem. Decisions made are generally correct, and the time taken to make such decisions is reasonable.
Strong self-motivation and the ability to work effectively with limited guidance when necessary.
Displays ability to effectively plan, organize and implement applicable tasks or projects in relation to established goals and objectives.
Knowledge of and ability to create, implement, evaluate and enhance internal control processes.
Manage compliancy with WellSky HIPAA Privacy and Security Practices and all required regulatory processes
WellSky is a leading supplier of software and services solutions that help acute, post-acute, and human service providers improve efficiency, support business growth, and provide intelligent care to patients and people in need. WellSky is headquartered in Overland Park, KS with 1,800 teammates across the U.S., Canada, and the U.K. WellSky serves more than 20,000 client sites around the world - including the largest hospital systems, blood banks and labs, in-home care agencies, post-acute care facilities, government agencies, and human services organizations. WellSky's software and services address the continuum of health and social care - helping businesses, organizations, and communities solve touch challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. Informed by 40 years of providing software and expertise, WellSky anticipates providers' needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care's potential and maintain a healthy, flourishing world.
We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, a new Health Savings Account with a generous employer contribution and a casual and fun environment that encourages quality, creativity and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S. based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
3-5 years relevant work experience in blood center preferably using LifeTrak or Blood Centers software
Registered Medical Laboratory Technician or Registered Medical Technologist ASCP Certification or equivalent
Able to transfer knowledge in workplace or classroom or instructional settings
Proficient Microsoft Office skills in Windows, Word, Excel, PowerPoint
Able to travel up to 50%, additional travel may be required depending on customer needs.
Telecommuting is allowed.
Internal Number: 2066
About WellSky Inc.
WellSky is a technology company advancing human wellness worldwide. Our software and professional
services address the continuum of health and social care — helping businesses, organizations, and
communities solve tough challenges, improve collaboration for growth, and achieve better outcomes
through predictive insights that only WellSky solutions can provide. A portfolio company of TPG Capital,
WellSky serves more than 10,000 customer sites around the world — including the largest hospital
systems, blood banks and labs, home health and hospice franchises, government agencies, and human
services organizations. Informed by more than 30 years of providing software and expertise, WellSky
anticipates providers’ needs and innovates relentlessly to help people thrive. Our purpose is to
empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world. For more information, visit www.WellSky.com.