The Resource Specialist Supervisor is responsible for supervision and oversight of resource specialists across the network, ensuring the successful day-to-day operations of the DFCI Resource Office.Â This position provides training and serves as a preceptor to new staff; provides regular consultation and regularly convenes staff for information-sharing and troubleshooting. Resource Specialist Supervisor will also manage their own patient caseload, delivering concrete resource services to patients and donors in need of resource assistance.Â Â
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Directly supervises Resource Specialists on all campuses across the network, providing on-the-ground support and troubleshooting, as well as regularly scheduled check-ins.
Provides support and training to BWH Care Transition Specialists regarding resource support.
Approves crisis assistance requests in collaboration with Senior Director.
Facilitates regular meetings with Resource Specialists, reporting themes, questions, concerns, and updates to department leader.
Serves as member of Patient Care Service Operations committee.
Co-leads â€œFullâ€� Resource Office meetings in partnership with Pharmacy Resource Specialist supervisor.
Serves as the Resource Office point person for the Patient and Family Programs and Services Division, and other departments within the Institute, for problem solving, consultation, and operational work process improvement and efficiency related to concrete resources.
Coordinates and leads resource information update sessions for Patient and Family Programs and Services staff.
Maintains a caseload of patients, responding directly to patient, family, staff, and provider requests for patient resource assistance, mostly by phone but with some in-person contact.
Responsible for oversight of the reduced rate short-term accommodations program and short-term accommodations list.
Serves as a member on committees and focused work teams relevant to the Adult Resource Office.
Responsible for making direct referrals, arranging concrete resources such as short-term accommodations, parking and transportation, and communicating resource specific information to patient and family caseload.Â Directly assists those patients not followed by a social worker.Â
Refers patients and/or their families to other hospital and community resources/services as appropriate and maintains current data on available resources.
Serves as patient advocate in negotiating a variety of systems including healthcare and social services.
Maintains administrative record keeping including compilation of written reports, statistical reports, progress notes in the patientâ€™s medical record, an intake record of patient contact, and correspondence with community resources.
High School Diploma. Bachelorâ€™s degree in healthcare administration, human services, business administration, education, or related field preferred
5 years of related experience in healthcare, human services, education, or related field
2 years of supervisory experience. 2 years of DFCI Resource Specialist experience may substitute supervisory experience
Degree may substitute for partial experience
Knowledge and understanding of government benefits, public and community agencies, and other area resources
Knowledge of current public assistance programs and regulations, such as Medicare, Medicaid, SSI, and others. Familiarity with various application requirements and forms associated with these programs, as well as the ability to help patients gain access to necessary resources.
Excellent organizational and interpersonal skills.
Excellent relationship-building, written, organizational, telephonic, and customer service skills.
Ability to work collaboratively and communicate effectively across all levels of stakeholders, including patients and families, professional staff, outside organizations, and the community at large
Ability to take initiative, problem solve, and exercise independent judgment.
Ability to incorporate principles of inclusion and diversity into the Resource Office activities.
Ability to train, coach, mentor, and teach new and existing staff â€" as well as others - about the role of the resource specialist provide oversight and education about the role of Resource Specialist.
Ability to form departmental, interdepartmental, and community working relationships.
Ability to work independently within the structure of the department.
Ability to prioritize and work in a fast-paced environment.
Ability to use both creative problem-solving and analytical skills.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.
Internal Number: 2021-23934
About Dana-Farber Cancer Institute
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.