** Remote Opportunity in the following states: Florida, Illinois, Indiana, or Missouri **
WHAT YOU'LL DO
The Business Systems Retail Lending Administrator serves as the technical expert for Retail Lending processes and technology, responsible for providing system administration, technical guidance, and support services within the Bank's Business Systems team. This role will work with internal stakeholders and third-party vendors to develop, implement, and maintain solutions ensuring efficient and effective processes with minimal customer and user disruption; this position requires an in-depth knowledge of the loan origination workflow. The Business Systems Retail Lending Administrator will report to the Director of Business Systems & Processes.
Responsible for all technical and process aspects related to retail lending, with an emphasis on the administration of Ellie Mae's Encompass LOS.
Design, document, and implement solutions by creating or modifying system workflows, loan templates, custom input and print forms, pipeline views, and reports.
Provide support for internal user requests while troubleshooting issues, escalating items to management, and vendor technical support as needed.
Educate business units on new retail lending technology and functionality.
Create and maintain retail lending system end-user setups and permissions.
Partner with Loan Officers and Business Units to remain aware of technology and process challenges and needs.
Ensure change control and operational procedures are met for production updates.
Identify third-party integration opportunities to lending systems, bank core, and supporting systems; troubleshoot and resolved issues with existing interfaces.
Serve as liaison between business units and technology teams.
Manage system enhancements by testing new functionality, deploying to a production environment, and communicating to end-users; Monitor retail lending systems for updates and address system configuration updates where needed.
Demonstrate understanding for all business rules, forms, tools, milestones, personas, roles, and eFolder setup functions, including documents and all condition types within Encompass LOS.
Develop working relationships with third-party vendor support departments, including the professional services group.
Administrative support of additional systems and special projects, as needed.
WHAT YOU'LL BRING
Advanced experience administrating lending technology and processes.
Comprehensive knowledge of lending policies, workflows, and technology.
Comprehensive knowledge of project, process, and change management tools and methodologies.
Comprehensive experience with scripting and automation technologies and programming languages, such as Java, XML, Visual Basic, and SQL
Familiar with lending risk and compliance rules and regulations.
Familiar with data mining and statistical
Navigate communication, both written and verbal, with all leadership levels throughout the organization
Demonstrate agility to solve problems.
Exhibit meticulous attention to detail.
Identify and communicate risks related to process and configuration changes while analyzing requirements and developing solutions.
Perform system installations and maintain parameter configurations for retail lending platforms; Troubleshoot and resolve software problems and performance issues.
Analyze business processes and recommend solutions to streamline leveraging process improvement and automation strategies.
Facilitate Retail Lending Technology working group focused on identifying and resolving process and technology challenges and governance of change and release management processes.
Provide technical expertise, direction, and support for retail lending processes, technology, and federal regulations.
Leverage existing and third-party technology to support effective and efficient lending processes.
Demonstrate strong communication, presentation, and technical writing skills;
WHY IT MATTERS
The Business Systems Retail Lending Administrator is an experienced professional responsible for Busey's retail lending system configurations and customization, with a heavy focus on the administration of the Encompass platform. This position requires in-depth knowledge of loan origination processes and participants' operational job functions within the workflow.
Requires broad knowledge of retail lending systems and processes, including loan origination workflows, loan programs, and regulatory requirements
Minimum 1-2 years' experience administering Encompass LOS for a medium to large user base (200-499 users ability to interpret and change existing system configurations, including but not limited to: business rules, triggers, forms, personas, workflows, and conditions.
1+ years interpreting plugin code
1+ years Java, XML, Visual Basic, or SQL coding experience
Requires knowledge of Microsoft Office
Willing to support upgrade and implementations during non-business hours
Standards of Performance:
Customer Service - Adheres to The Busey Promise service standards set by Service Excellence to anticipate and exceed the needs of our customers, both internal and external.
Functional Knowledge and Technical Skills - Skilled in job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.
Accountability - Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey.
Interpersonal Relations (Teamwork) - Interacts effectively with others to establish and maintain smooth working relations.
Analytical Thinking - Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.
Fostering Innovation - Developing, sponsoring, or supporting the introduction of new and improved methods, products, procedures, or technologies.
Flexibility - Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
Oral Communication - Communicating ideas and information verbally to ensure that information and messages are understood and have the desired impact.
Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.
Internal Number: BUSIN03368
As of June 30, 2019, First Busey Corporation (Nasdaq: BUSE) was a $9.61 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary with total assets of $7.66 billion as of June 30, 2019, is headquartered in Champaign, Illinois and has 44 banking centers serving Illinois, 13 banking centers in the St. Louis, Missouri metropolitan area, five banking centers serving southwest Florida and a banking center in Indianapolis, Indiana. Through the Busey Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $7.47 billion. Busey Bank owns a retail payment processing subsidiary, FirsTech, Inc., which processes approximately 28 million transactions per year using online bill payment, lockbox processing and walk-in payments at its 4,000 agent locations in 43 states. More information about FirsTech, Inc. can be found at firstechpayments.com.
Busey Bank was named among Forbes' 2019 Best-In-State Banks—one of five in Illinois and 173 from across the country, equivalent to 2.8% of all banks. ...Best-In-State Banks are awarded for exceptional customer experiences as determined by a survey sample of 25,000+ banking customers who rated banks on trust, terms and conditions, branch services, digital services and financial advice.
TheBANK of Edwardsville, a wholly-owned bank subsidiary of the Company with total assets of $1.95 billion as of June 30, 2019, is headquartered in Edwardsville, Illinois and has 19 banking centers. Through TheBANK of Edwardsville Wealth Management division, the Company provides asset management, investment and fiduciary services to individuals, businesses and foundations. As of June 30, 2019, assets under care were approximately $1.50 billion.
For more information about us, visit busey.com and 4thebank.com.