Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.
"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You'll Make in this Role
As a Customer Issue Resolution (CIR) Analyst you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Leads End-to-End CIR Management and analysis for customers in one of 3M's Business Groups for the U.S. Customer Operations. This individual will research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.
Supports our customers and internal partners by partnering with business group customers and internal clients such as the sales teams to resolve delinquent accounts. Working independently performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, fax, and written communication.
Implements improvements within customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization's continuous improvement culture.
Applies analytical skills to interpret trends and company's data generated reporting systems/applications/databases and through extensive usage of Microsoft Excel, Power BI, PeopleSoft, SCPA, and other systems.
Leads projects, which are generally short-term, with specific results expected, and occasionally broadly-defined results. Ensures project objectives and deadlines are met
Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
Two (2) combined years of customer service, finance, supply chain, and/or sales experience in a private, public, government, or military environment
Additional qualifications that could help you succeed even further in this role include:
Bachelor's degree or higher from an accredited university in such fields as business administration, finance, accounting, or economics,
Experience with customer service processes and systems, including APLUS, CITRIX, Customer Service Management System (CSMS), and SAP
Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
Demonstrate strong organizational and soft skills
Demonstrate strong initiative with process improvement activities and ability to influence change management activities
Experience leading Lean Sigma Green Belt projects, cross-functional teams
Travel: May include up to10% domestic/international
Relocation Assistance: Is Not Authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.
Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Internal Number: R01047347
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