The Student Financial Services Assistant is responsible for gathering student financial aid and account information for reporting, student notifications, grant requests, and exception processing. The Student Financial Services Assistant is also responsible for processing and maintaining student financial aid records. This includes the importing and exporting Free Application for Federal Student Aid (FAFSA) information, Pell Grant records, and TEACH Grant records with the Department of Education and the Banner Financial Aid Software. It also includes creation of financial aid award letters and transmitting student data to third party consultants.
Use Microsoft Access or other database tools to run queries and analyze data as requested for reporting, student notifications, grant requests, and exception processing. (20%)
Load and process Institutional Student Information Record (ISIR) data from the Department of Education using the EdConnect software into Banner Financial Aid software. This involves loading new records, processing correction files, matching suspended records, running processes to place students in groups (budget, tracking, packaging), resolving rejected records and reviewing and identifying possible processing errors. (20%)
Prepare and generate file(s) to print and mail, email, or transfer file to a third party for initial award letters and non-filer letters to new freshmen, transfers, and graduate students. This requires a quality review to ensure that awards are in alignment with defined strategies and that students are not over-awarded. Prepare and generate e-mail notifications for returning students and award letter revisions. (25%)
Prepare and generate packaging worksheets for all returning undergraduate and graduate students to distribute to Financial Aid counselors for packaging. (2%)
Maintain data extraction file from Banner that is submitted to Ruffalo Noel-Levitz. Perform annual, term, and weekly data extraction and transmission. (3%)
Processing of the Federal Pell Grant and TEACH Grant programs. (10%)
Participate and contribute to the New Year set up process and testing. Review, evaluate and test processing procedures. (10%)
Additional office duties as assigned during peak periods (Title IV Verification, respond to student financial services email box, processing and generate student tracking letters and emails, cover front desk and phones as needed) (10%)
Education / Experience:
Degree in Math, Computer Science, Information Technology or a related field or a minimum of 3 years of relevant experience required. Proficiency in Microsoft Access, Excel and Word. An understanding of SQL and experience using Ellucian Banner is strongly preferred.
Competencies / Skills:
The Student Financial Aid Assistant will possess strong technical and analytical skills, be self-directed, detail-oriented, and have excellent written and verbal communication skills. This position requires proficiency using Microsoft Access, Excel and Word. In addition, the position requires accuracy, teamwork, and high productivity in a busy office environment with many interruptions. An understanding of SQL and experience using Ellucian Banner is highly desirable.
Supervision of Employees:
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal sitting, standing, and walking throughout the course of the day.
Periods of extended computer usage.
Requires dexterity and data entry skills.
Noise level – busy office work environment.
Requires dexterity and data entry skills.
Ability to think through clearly amid changing priorities and circumstances.
Maintain professional attitude and demeanor in difficult situations.
Ability to multitask in a very busy work environment.
Exercise sound judgment.
Maintain high level of confidentiality.
Maintain high level of accuracy.
Ability to analyze data.
non-exempt position 37.5 hours/week
It is the policy of St. John Fisher College to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the College has employees.
The College does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
Internal Number: 2080
About St. John Fisher College
St. John Fisher College is an independent, liberal arts institution in the Catholic tradition of American higher education. The College emphasizes liberal learning for students in traditional academic disciplines, as well as for those in more directly career-oriented fields. We are committed to enriching the work, teaching and life experiences for all faculty and staff, in support of the College’s mission. Human Resources is dedicated to providing high quality service with a true sense of personal value for all faculty, staff and their families and consistently meeting or exceeding expectations in all human capital disciplines. Mission: St. John Fisher College is a collaborative community dedicated to teaching, learning, and scholarship in a student-centered educational environment. The College is guided by its liberal arts tradition and its Catholic heritage, as expressed in the motto of its founders, the Basilian Fathers: “teach me goodness, discipline, and knowledge.” Fisher engages individuals in lives of intellectual inquiry, professional integrity, and civic responsibility, where diversity and service to others are valued and practiced.