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About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

The Quality and Patient Experience (QPE) department delivers on the Board's vision to advance a culture of treating patients with dignity, respect and equity; within our institutions and in the communities we serve; promote a reliable, consistent, and coordinated care experience across institutions; and achieve the best clinical outcomes possible. The Equity Team's Translation Specialist for Translation services, will report to the Project Manager, Language Access and will provide project support toward designing, implementing and managing a central interpreter services program. Work may include process mapping, coordinating the design of training/onboarding programs, and tracking and reporting on key metrics regarding the impact and efficiency of MGB's ability to provide timely and effective healthcare information, orally or written, to patients.

The Specialist directly provides and/or coordinates the services of written medical translation for the health system. Included in the Specialist's scope of work is patient letters, discharge instructions, official forms and documents, public signage, etc. The incumbent works across the health system in a positive manner to contribute to positive outcomes for patients and providers.

Principal Duties and Responsibilities

• In partnership with Program Manager, designs a process for completing translations that will yield high quality translated materials
• Collaborates with key staff in targeted departments to support and inform selection of materials for translation
• Translates materials, applying principles to ensure linguistic and cultural integrity
• Reviews translated materials with department staff to validate meaning and intention
• Coordinates all requests for translations with vendors as needed
• Tracks volume and types of requests for translations, highlighting trends, weaknesses and successes.
• Support budgetary process
• Prepares invoices and monthly accounting for external translation charges
• Processes payment for vendors of translation projects

Qualifications
Qualifications

• Bachelor's degree required
• At least 2 years' experience required in field of medical translations
• Oral and written fluency in English and at least one other languages, preferably Spanish
• Certificate in written translations strongly preferred
• Member of American Translators Association strongly preferred

Skills/Abilities/Competencies Required

• Strong organizational, administrative, and project management skills
• Ability to prioritize and resolve critical issues efficiently and effectively
• Ability to work with all levels of an organization
• Strong written and verbal communication skills
• Strong commitment to customer service
• Experience with Microsoft Office applications
• Ability to work independently
• Ability to flex within a dynamic organization/policy environment.
• Demonstrated commitment to health equity, antiracism, social justice causes, or community development.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed,
national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.