About Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/Overview Statement The Senior Business Intelligence Developer (BID) analyzes, provides specifications for, and writes individual reports for Revenue Cycle to support the needs of end users, senior leadership, and the Epic project team. The Senior BID serves as an Epic data model resource for the Epic Clarity application and has the responsibility of analysis, design, and change control of all reporting components used to build and manage Hospital / Practice / Business office reporting. The Senior BID is also responsible for validating existing foundation system reports and identifying in advance optimization and performance enhancement opportunities. The Senior BID also works with the customers to investigate, evaluate, and prioritize customer needs then translate into usable outputs (reports, dashboards, extracts, universes, cubes, new Epic modules etc.).
In addition, this position is responsible for the support of strategic decisions around planning and analytics for all of Revenue Cycle Operations (RCO), functions, accounts receivable management, cash performance and all revenue metrics for Partners Hospitals and affiliates. The RCO departments encompass over 800 FTE's and over $6 billion dollars in cash collections per year.
Principal Duties and Responsibilities • Create highly-complex extracts using 3rd party report writing tools to display Epic / Clarity data.
• Works collaboratively with Revenue Cycle Leadership to perform gap analysis relative to current and finalize report and extract scope
• Participates in project meetings as a key contributor with stakeholders from Revenue Cycle Operations
• Work with the Managers to develop appropriate revenue cycle reporting metrics and methodologies to promote operational and financial effectiveness. This will include the identification of the approach, tools, metrics etc.
• Provide ad-hoc analytic support to department VP and Directors using a variety of tools (e.g., Excel, Access, Epic (Clarity, Cubes), Enterprise Data Warehouse (EDW) and Mede Analytics).
• Prepare key presentations and reports which will include financial and operational analysis.
• Demonstrate positive interpersonal skills by effectively working with other project team members to identify and resolve problems associated with projects.
• Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards.
• Receive and documents formal report requests from customers for completeness, and if needed, works with customer to finalize request and build out requested reports.
• Serves as a leader and mentors less experienced developers.
• Independently track project statuses and inform manager of escalations
• Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates
• Safeguards protected Health information from any intentional or unintentional disclosure in compliance with applicable rules and regulations.
• Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Perform other duties as assigned
Qualifications • Bachelor's degree in Business, IT, Healthcare, or related experience required.
• Minimum of 3 - 7 years related experience, including healthcare, clinical, or revenue cycle systems and report development desired.
• Strong knowledge of SQL; ability to write complex relational and multidimensional SQL queries and complex stored procedures
• 3 - 7 years' experience with business intelligence tools: Microsoft BI stack, SAP Business Objects, Crystal Reports, Qlikview, or Tableau is highly preferred.
• Proficiency with Clarity Tables (HB &/or PB)
• Epic Certification in multiple data models preferred: Revenue Clarity Data Model(s)
• Experience with design and creating Cubes and Data Warehousing knowledge is a plus.
• Experience with Epic Reporting Workbench and Radar is a plus.
Skills/Abilities/Competencies Required• Ability to build consensus across teams, with staff and leadership.
• Ability to work effectively in a matrixed, agile reporting environment.
• Ability to effectively conduct meetings and present, both formal and informal including departmental and clinical user meetings.
• Prior experience working within healthcare, revenue cycle or clinical systems is highly desirable, but not required.
• Solid problem solving and negotiation skills.
• Strong verbal and written communication skills. Can effectively translate complex technical concepts to non-technical audiences.
• Understands the technology capability as it relates to the business requirements.
• Understanding of change management techniques, and the ability to apply them.
Working Conditions
MGB has implemented special remote working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g. from home) full time through June 2021
If onsite:
• Office setting, with some local travel between Partners Healthcare System sites.
• May require occasional travel for training
• Must be available for after-hour support
EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
