Career Center

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview


The Quality and Patient Experience (QPE) department delivers on the Board's vision to advance a culture of treating patients with dignity, respect and equity; within our institutions and in the communities we serve; promote a reliable, consistent, and coordinated care experience across institutions; and achieve the best clinical outcomes possible. Seeking experienced healthcare professional with strong process improvement, project management and analytic skills to create a cycle for enterprise work, department specific, that identifies and implements equity focused patient care improvement projects. In partnership with clinical leaders, this person will work to launch a program that eventually is enterprise wide, and applied to all clinical settings and departments (e.g. primary care, postacute, specialty,etc.) in subsequent years of program. Support the design and execution of programming that systematically evaluates and redesigns clinical guidelines that use racialized medicine in decision making. The successful candidate will have excellent interpersonal, leadership and management skills, professional maturity, attention to detail and analytic competence. The Specialist will work closely with a newly created team, reporting to the Mass General Brigham Associate Chief Quality Officer, tasked with generating rapid and sustained improvements that result in equal health outcomes for all patients regardless of race, ethnicity or language.

Principal Duties and Responsibilities

• In concert with the Program Director of Health Equity and the Associate Chief Quality Officer, this person will lead Mass General Brigham's enterprise efforts to improve patient health equity and quality and its related work, by supporting implementation of programming that results in an annual patient equity goal for every Mass General Brigham clinical department.
• Introduce a program that facilitates the identification and implementation of process improvement efforts focused on healthcare equity, that touch each Mass General Brigham institution by department.
• Develop or leverage existing training programs such as the Mass General Brigham Clinical Process Improvement Leadership program, to create and sustain the realization of these patient care improvement goals.
• Convene multiple working groups of clinical and operation and support working group project management from project identification to launch and completion of process improvement.
• Liaise with data analysts in design of analyses, data visualization, develop monitoring tools, presentation of findings to leadership audiences.
• Support the education of staff on cultural competency of providers and administrative personnel to ensure a culture of inclusion for all patients regardless of race, ethnicity or language.
• Measure and share variations in patient outcomes based on race, ethnicity, language
• Other work as assigned.


Qualifications
Qualifications

• Bachelors degree and 4+ years of experience OR Masters degree and 2+ years of experience
• Experience in quality improvement, healthcare consulting, policy analysis, or quality/financial data analysis and reporting preferred.
• Familiarity with PDSA and Lean Six Sigma competence and experience.
• Familiarity with Virtual Healthcare delivery and concepts a plus, in particular Epic
Skills/Abilities/Competencies

• Strong organizational, administrative, and project management skills
• Ability to prioritize and resolve critical issues efficiently and effectively
• Ability to work with all levels of an organization
• Ability to effectively present ideas and information
• Strong written and verbal communication skills
• Strong commitment to customer service
• Ability to work independently
• Ability to flex within a dynamic organization/policy environment.
• High degree of initiative and enthusiasm for learning new concepts and working with new tools and sources of information.
• Demonstrated commitment to health equity, antiracism, social justice causes, or community development.


EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.