HR Operations Program Manager - Massachusetts General Hospital
MGH Institute of Health Professions
Location: Boston, Massachusetts
Internal Number: 3136940-1435_1607615323
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The HR Operations Program Manager will be the primary liaison between the organizations within their scope and the HR Operations & HRIS teams to:
• Effectively communicate with key customer contacts • Monitor performance to ensure high-quality delivery of all HR Operations and HRIS services • Stay connected to the business and leadership of each of the organizations they support • Request feedback and improvement suggestions from key stakeholders • Work with the appropriate individuals and groups when service issues arise to escalate the issue as appropriate, coordinate resolution of the problem, conduct root cause analysis, and communicate with affected parties • Work as a member of the HR Operations team on projects and ongoing activities as assigned
Principal Duties and Responsibilities
• Maintain an in depth working knowledge of the services offered within HR operations & HRIS and how they should be managed at the local entities. • Lead initiatives that will positively impact operational efficiency at each entity while creating consistency and reducing duplication. • Operate as the liaison between HR Operations, HRIS and the local entities. • Influence the design of new procedures and policies within HR Operations and HRIS to meet the needs of the entities represented. • Partner with HR operations function to oversee the metrics measuring the services provided to their business and help drive enhancements. • Drive new initiatives, participate in process improvement, leverage automation opportunities and provide expertise regarding all service offerings in operational model. • Partner with HRIS leadership by working on initiatives to ensure a successful migration to a new HRIS. • Support changes at local entities by utilizing change management strategies to ensure effective and efficient rollout of changes. • Has dotted line oversight of local HR Operations staff and partners with HR Operational leaders to complete performance reviews for onsite operations staff. • Oversees regulatory audits as applicable (Joint Commission, CMS etc). Partners with local HR staff to ensure successful outcomes. • Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration • Other duties as assigned
Qualifications • 8 years of HR operational management experience • Bachelor's degree or relevant professional experience • A combination of education and experience may be substituted for requirements
Skills, Abilities and Competencies
• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization. • Well-honed presentation skills to effectively represent HR Operations. • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization. • Strong problem solving and negotiation skills. • Ability to effectively conduct meetings, both formal and informal. • Requires minimal direction from leadership and possesses the ability to learn quickly.
EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
MGH Institute of Health Professions, founded by Massachusetts General Hospital in 1977, is an innovative and independent graduate school in Boston that is a member of Partners HealthCare. A progressive leader in developing comprehensive models of health care education, the MGH Institute prepares advanced practice professionals in the fields of nursing, physical therapy, occupational therapy and communication sciences and disorders through a distinctive combination of academic study, clinical practice, and research. More than 1,200 students are enrolled in graduate level and certificate programs, with an increasing number of courses available online. The Institute is accredited by the New England Association of Schools and Colleges (NEASC).