As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Summary/Overview Statement:
Plans and evaluates network implementations, as well as makes recommendations to design in order to ensure network stability and optimum performance. Configures and deploys physical network components (hubs, bridges, routers, switches, etc). Supervises network operation via network management and diagnostic tools. Troubleshoots and corrects network problems. Documents network components and procedures relative to component configuration, deployment, management, and maintenance. Participates in network design, migration, planning and system integration.
Principal Duties and Responsibilities:
Under the direction of the Site/Project Site Lead, provides highly skilled technical support to in-house IS staff, user departments, and third-party liaisons.
Configures, deploys, manages, and maintains network equipment in local-area and wide-area network for Mass General Brigham-affiliated organizations.
Monitors network performance and operation with the network management stations. Troubleshoots network problems via diagnostic tools. Provides consulting services at the highest technical level for remote hospital sites; works with various IS departments to ensure superior application performance and network stability. Monitors network traffic to ensure optimum uptime and performance in a proactive manner. Work with security office to identify possible breaches to network security; help maintain Mass General Brigham firewall and monitor integrity of firewall. Acts as primary liaison between other groups within IS in providing proactive service in implementations of networked applications.
Administers network addresses and configures routing equipment accordingly Occasional after hours and weekend work to perform tasks that cannot be done during business hours. Participates in Network Engineering Site Team on call rotation to troubleshoot major network system issues. Representation Network Engineering Site Team at senior management project meetings. Carries pager and cell phone 24x7.
Performs other duties as assigned
Qualifications Bachelor's degree in a technical field, or equivalent experience.
3+ years experience with networking and internet working devices and software, including at least two years experience with large mission-critical internetworks.
Proven technical project management skills, including demonstrated ability to perform multiple large simultaneous projects Cisco hardware/IOS Cisco CCNA Certification preferred
Skills/Abilities/Competencies Required (MUST be realistic, neither overstated nor understated, and related ot the essential function of the job). High-level technical skill in deploying and maintaining network equipment and internetworking devices.
Demonstrated proficiency in network protocols, including administration and troubleshooting.
Excellent analytic and reasoning skills, particularly in solving large, complex problems.
Ability to assume high levels of responsibility and to work with a minimum of day-to-day supervision.
Ability to function as a member of the Network Engineering team, and to work collaboratively with multiple institutions, departments, and technical, operations, and network staffs across multiple facilities.
Knowledge of the following Technologies: • Web technologies • Routing protocols • Network protocols with strong emphasis on TCP/IP • Customer Service • Routing and switching technologies • Project Management • Firewalls and security
Working Conditions Describe the conditions in which the work is performed • Cubicle • On-call 7 x 24 (Primary on-call approx once every 8 weeks for one week, secondary on-call otherwise) • VPN access from home as needed • Attend meetings as required • Occasional travel within Eastern Mass (Inside Rte 128) • Heavy lifting of equipment as needed
EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
MGH Institute of Health Professions, founded by Massachusetts General Hospital in 1977, is an innovative and independent graduate school in Boston that is a member of Partners HealthCare. A progressive leader in developing comprehensive models of health care education, the MGH Institute prepares advanced practice professionals in the fields of nursing, physical therapy, occupational therapy and communication sciences and disorders through a distinctive combination of academic study, clinical practice, and research. More than 1,200 students are enrolled in graduate level and certificate programs, with an increasing number of courses available online. The Institute is accredited by the New England Association of Schools and Colleges (NEASC).