Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you
Corporate Security consists of a team of over 400 professionals, who wake up each day and commit their every effort to protecting and serving Wells Fargo team members, customers, and shareholders. Responsible for the safety and security o Wells Fargo team members, customers and assets.
The Security Response Analyst will be responsible to:
Monitor and process life/safety, robbery, burglary and other alarms in accordance with Wells Fargo security procedures in the Security Response Center.
Assist in obtaining the initial information for all reported incidents.
Work closely with other Security Response Center analysts to ensure escalation guidelines are followed according to written procedures.
Work with alarm vendors to facilitate the resolution of problem calls relating to the alarm systems.
Notify various bank groups/government agencies as required.
Assist customers in resolving alarm system maintenance/service needs.
Perform data entry in support of Security Response Center requirements.
Other duties may be assigned.
The schedule for this position will be a 3:00pm-11:30pm shift with days to be determined. It will include working Saturdays or Sundays or both.
Training will be during the day 8am - 5pm for several weeks.
1+ year of call center experience demonstrated through work or military experience
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Basic Microsoft Office skills
Experience handling multiple incoming lines and multi-tasking phone calls with alarm systems
Basic knowledge and understanding of emergency procedures and handling emergency situations
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Knowledge and understanding of Physical security systems configuration and troubleshooting/diagnostics physical security hardware
Excellent verbal, written, and interpersonal communication skills
Other Desired Qualifications
Previous security-related experience
Flexibility to work in a 24/7 environment, including weekends and holidays
NC-Charlotte: 12301 Vance Davis Dr - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556637
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo