Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
Department Overview: Enterprise Business Process Management is a strategic effort within Wells Fargo to lead and develop a strong process excellence culture, core competencies, and capabilities rooted in continuous and breakthrough improvement to drive increased value for all company stakeholders..
About the Role
Collaborate with the Process Engineering Managers and leaders in leading process modelling. Resource would do this in conjunction with Architects, Designers, Modelers aligned to LOB. Individual will work closely with Enterprise BPM aligned roles like QA and Enterprise Librarians for successful closure of sprints. Individual will also work closely with the both front line and functional leadership of LOBs in identifying, scoping and executing opportunities related to process improvements and transformations. He/she shall support both strategic and tactical engagements for LOB.
Job Description: Process Architect interprets business processes and needs and develops specific artifacts such as value streams models to help bridge the gap between strategy and execution.
Establishes baseline process architecture which includes process discovery and process definition which may involve decomposition of complex business functions into process inventory nodes which are consistent at the process level
Create blueprints that defines the way in which the various departments in a company are integrated; define end to end customer centric value streams
Review Enterprise Process Inventory and Process Model content to guide process owners to ensure models are in line with established architecture
Reviews and approves process metadata (process-level and activity-level) for newly-completed models, and any Post-Factory Changes
Reconcile Process inventory attributes and relationship to other enterprise inventories and taxonomies (e.g. TRIMS, EUCT, MORS, BCP, Products, COSO, APQC etc.)
Coordinate a dialogue across all process disciplines, e.g. process librarian, process designers, process modelers, quality assurance and standard practices office to drive maturity of Enterprise Business Process Management framework
Tracks and analyzes defects and audit reports to identify skillset gaps, training needs and educational opportunities.
SME on Enterprise standards and requirements, clarifies standard practices and accumulates feedback to drive new requirements
Handles escalations from the Sprint Teams
Ensures consistency amongst different businesses by collaborating with other lead architects.
Responsible for identifying and creating awareness of opportunities for improvement to the Architecture processes
Proactively reviews inventory for quality improvements
Assists with LOB process inventory updates, reconcile accurate inventory count and process details
Supports change-requests for the LOB, Monitors and Approves the Change Control Requests that impact the LOB Models, Decompositions and Merges in Inventory, and Risk Updates ensuring that all facets of BPM Standards for Inventory and Process are maintained
Facilitates decomposition meetings with business, ensuring process scope is sized properly
Collects process-level metadata from business (summary, purpose, scope, etc.) to ensure the creation of a process definition that support a quality model
Market Skills and Certifications
Available for any of the time zone day e.g. 9-5 EST, 8-4 CST, 7-3 MST as required
A BA/BS degree or higher, or military (supply chain, analytics and/or engineering).
10+ years of experience in one or a combination of the following: process engineering, BPM; experience in DFSS or process definition, process architecture or business architecture.
Experience in Facilitation skills such as Helix. Can facilitate cross-functional, complex audiences.
Experience using object-oriented repository based tools for BPM or Enterprise Architecture definition and documentation. Experience in coaching /mentoring others in architecture concepts.
Excellent communication skills, both written and verbal, adept at active Listening
Has experience working across multiple businesses and business functions
Has good stakeholder management skills.
Works quickly with a high level of accuracy
Big Picture perspective / Understands level of detail required, distinguishes relevant from irrelevant information accurately
Deals appropriately with difficult personalities / Performs conflict management, demonstrates consensus building skills, Actively participates in conflict resolution efforts affecting the team
Has good interpersonal skills and is confident in dealing with business users.
Normally leads by influence. Able to influence at multiple levels in an LOB, occasionally influences external stakeholders. Accomplishes some objectives through influence. Developing cross-functional partnerships.
Knowledge and understanding of Business Process Management Notation (BPMN) software such as iGrafx
Change Management skills such as Prosci/ADKAR
Understands core products of the LOB at a portfolio or product family level, understands and can explain all processes in the architecture, familiar with most of the LOB. Needs assistance in determining who to contact.
Knowledge and understanding of Rapid Process Automation software such as Blue Prism
Delivers Results Through Others
Evaluates the ramifications and implication of alternatives
Shows persistence, flexibility and resourcefulness to accomplish tasks despite obstacles and distractions
Build knowledge and relationships with key decision-makers and senior business stakeholder at the Process Owner and GBPM level.
Influences without using direct authority
Identifies need for and performs work beyond job expectations
BPM certification and/or certification from Open Group Business Architecture Level 3.
Experience in data analysis and ad hoc reporting.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 54448BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo