Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo Indiaenables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations
Enterprise Business Process Management is a strategic effort within Wells Fargo to lead and develop a strong process excellence culture, core competencies, and capabilities rooted in continuous and breakthrough improvement to drive increased value for all company stakeholders
About the Role
Collaborate with the Process Engineering Managers and leaders in leading process modelling from a Process Design perspective. Resource would do this in conjunction with Scrum Masters, Process Architects, Modelers, SMEs etc. aligned to LOB. This individual contributor TM will work closely with Enterprise BPM aligned roles like QA and Enterprise Librarians for successful closure of sprints. Individual will also work closely with the both front line and functional leadership of LOBs in identifying, scoping and design execution opportunities related to process improvements and transformations and re-engineering. He/she shall support both strategic and tactical engagements for LOB
Perform design or redesign of processes to improve operational efficiency
Analyze, implement and update processes so as to ensure goals are met
Analyze the effectiveness of the current processes in order to develop strategies to improve workflow effectiveness
Determine critical root cause analysis to drive strategic change to improve the current process environment
Train and guide the team on process design improvements
Ensure full integration of all processes and linkages in line with the best practices alongside the standards and conventions as set by the organization
Manage and lead process design team to achieve process and program objectives
Manage multiple sprint teams or initiatives at one time
Understand the fundamental concepts of business process mapping and process modelling to provide direction and support during the factory/process modelling lifecycle
Provide technical and analytical support on various process strategies
Use data and statistical analysis to provide direction and support for project decisions
Consolidate data from various sources to formulate recommendations and compose briefings suitable for presenting to senior management
Maintain daily/ weekly project and program reporting as needed by the Line of Business / onshore partners
Attend various Scrum ceremonies and other Group BPM meetings
Control Risks and Dependencies.
Remove project obstacles, develop solutions with team
Ensure milestones are reached and deadlines are met throughout sprint lifecycle
Ensure all appropriate steps of the Scrum Framework are followed and the best results are achieved.
Ensure to attend Sprint reviews and retrospectives as conducted, and document the same so the same is used for further improving the outcomes of subsequent cycles.
Report all measures and metrics are captured on agreed frequencies in time to all appropriate stakeholders. Use data visualization techniques to make the reports help leaders take actionable improvements
Market Skills and Certifications
University Graduate with overall experience of 15+ years
8+ years of experience in one or a combination of the following: Administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience.
Has very high levels hands on experience, exposure and knowledge on Business Process Management, notations and its allied areas
Six Sigma / Lean Six Sigma Black belt Certified
PMP Certification (Good to have)
Certified Scrum Master Certification (or higher) or equivalent certifications (Good to have)
Has good stakeholder management skills.
Works quickly with a high level of accuracy
Big Picture perspective / Understands level of detail required, distinguishes relevant from irrelevant information accurately
Has good interpersonal skills and is confident in dealing with business users
Ability to manage data, good MS office skills Including Excel & PowerPoint
Strong analytical and problem solving skills with the ability to synthesize and summarize large amounts of information, derive the implications, and present them in an effective way, ideally in the Wells Fargo environment.
Extensive experience designing and managing large-scale business functional processes.
Advanced Microsoft Office skills (Excel, Access, PowerPoint, and Word).
Advanced business translation skills – the ability to turn structured and unstructured data into actionable insights that drive business decision-making.
Demonstrated experience playing a lead role in cross functional or enterprise wide teams and developing collaborative working relationships with a variety of constituents.
Solid experience working closely with senior leaders across the enterprise.
Ability to manage in a matrixed organization environment.
Ability to think strategically, implement, and deliver business objectives.
Knowledge and understanding of strategic planning and execution.
Strong analytical skills with high attention to detail and accuracy.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational, multi-tasking, and prioritizing skills.
Strong process orientation and enforcement.
Superior business consulting and relationship management skills.
Knowledge and understanding of compiling and preparing executive summaries, whitepaper, dashboard, and presentations for management/senior leaders
Leads by example with high energy, transparency, relationship management, and influencing skills
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 54659BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo