The University of Cincinnati Maintenance and Operations Department is currently seeking a Public Inquiries Assistant who will under general direction from a section supervisor, provide assistance & information to consumers, business people, government officials, patients, residents & general public in response to requests & inquiries; assist with and/or perform related research, reporting & record-keeping.
Essential Function: Process customer request from throughout the university community via telephone, 2-way radios, and through a web portal. Accurately enter information into the computer system to produce work orders. Create and maintain work control reference material using Microsoft Office. Perform other miscellaneous office task.
Provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests & inquiries received by telephone, in mail or in person and refers client to another source, provides assistance in resolving problems, questions, complaints, counsels and/or gives advice and follows up to assure consistent maintenance of conditions favorable to client when necessary.
Knowledge of (1) office practices & procedures, (2) departmental operations, procedures & regulations*, (3) public relations; ability to (4) deal with problems involving several variables in familiar context, (5) define problems, collect data, establish facts, draw conclusions, (6) cooperate with co-workers on group projects, (7) handle sensitive inquiries & contacts.
Assists with and/or performs research to determine solutions to problems affecting clients, to determine nature & magnitude of problems or complaints, and/or to study particular products, practices or services in behalf of clients.
Knowledge of 1, 2; ability to 5, (8) compile, write, edit reports, (9) work alone on most tasks.
Knowledge of 1, 2; ability to 4, 8, (10) keep accurate records, (11) gather, collate, classify information about data, people, things.
Efficiently answer and address telephone calls. Accurately take messages and work requests. Respond to emergency call situations immediately. Meet and greet the public entering the office and respond to their needs.
Enter/modify data into the work control computer system and approve web work requests. Identify and follow departmental procedures for all types of work requests.
Be able to use 2-way radios and pagers.
Perform various computer task (create and maintain work control information in Word and Excel).
Perform various miscellaneous tasks (i.e. clean work area; assist others in using fax, scanner and copier; order office supplies; receive and distribute mail; issue keys and secure key inventory; receive shipments).
Perform other related duties based on departmental need.
Minimum Requirements: Ability to calculate fractions, decimals and percentages and to read and write common vocabulary plus: 3 courses in public relations (or 3 mos. Exp.); or equivalent.
COMPLETE APPLICATION: You MUST indicate on your Resume materials evidence of having the experience, skills, or education required for this title. Please document all dates of employment, description of relevant duties, and full-time/part-time status. The complete Resume will be the sole criteria used by Human Resources to determine eligibility, which will be based on the minimum qualifications. All qualifying applicants will be notified of the date and time of the written examination via email. All applicants must show a valid photo identification to enter the exam.
Do you have passing active test scores on file with the Human Resources Service Center for this job title? If you would like to qualify for this position using those test scores, attach a letter in the link labeled “Additional Documents” stating your name, address, test score, exam date and expiration date.
SUBJECTS AND WEIGHTS: 60% Written Examination; 40% Typing Examination 40 nwpm)
Email Notification -The preferred mode of notification is via email.
Are you eligible to receive Ex-Veteran Credit? You must have a DD214 stating that you received an Honorable Discharge. In order to receive the additional credit for your military service, you must do one of the following with your DD214:
1. Attach a copy of the DD214 to your application.
2. Fax a copy to our office within 3 days after the closing date. Our fax number is 556-9652.
3. Bring a copy to our office within 3 days after the closing date. We are located at the University of Cincinnati, University Hall, 51 Goodman Dr., Suite 340
Pay Grade: 61 Pay Rate: $15.44 per hour starting Post Probationary Rate: $16.71 per hour
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
SF:OMJ SF:RM SF:INS SF:LJN SF:INS
Internal Number: 54481-en_US
About University of Cincinnati
HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at www.uc.edu.MISSIO...N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.