Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Loan Servicing Specialist 5 with Commercial Dealer Services is responsible for Quality Control for all departments within Commercial CLS. Performs a secondary quality reviews and ensure procedures are followed. Identify, research, and report all discrepancies related to procedural issues and quality data. May work closely with internal team members on error resolution and will be responsible to provide support to managers in the areas of reporting, business documentation, and trending. Enters pertinent data into tools to report on team member Key performance indicators and follows up on any outstanding errors and work to be turned in for review. May perform special projects as requested. This position requires the ability to have extreme attention to detail and the capacity to solve complex research requests.
The successful candidate must be available to work Monday through Friday; 8:00am to 5:00pm. Hours may change due to business needs.
This position is located at either location: 401 N Research Parkway, Winston Salem, NC 27101 100 W Washington St, Floor 11, 1100, Phoenix, AZ 85003-1808
Telecommute is not an option for this position.
***Job posting may be removed earlier than stated close date due to volume of applicants.
Important Note: Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. To participate in some selection activities you will need to respond to an invitation. If you plan to be away from the office, update your contact information to include your personal email to ensure you do not miss communication through the selection process. The invitation can be sent by both email and text message. During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member - in your Jobs Profile, ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
2+ years of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Auto finance experience
Quality assurance experience
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to manage multiple and competing priorities
Exposure to Wells Fargo AFS (Automated Financial Systems)
Exposure to Wells Fargo SHAW (System of record for packages and loan products)
Strong organizational, multi-tasking, and prioritizing skills
Quality control review experience
Ability to work additional hours as needed
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ NC-Winston Salem: 401 N Research Parkway - Winston Salem, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5548562-2
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo