Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
This technical lead position is a part of Enterprise Business Services Level 2 Organization performing a variety of duties on a day to day basis including test and production support, application maintenance and monitoring implementation. Provide high-level technical systems consultation within a technology organization. Duties are varied and may include one or more of the following:
Actively participates in the development of technical support strategies and plans
Acts as an internal consultant regarding use of tools and process re-engineering to improve delivery, support and governance process execution
Provides complex technical expertise for technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services
Oversees the creation of diagnostic, simulation and other tools to maintain, enhance and/or restore service or data to systems
Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported
Leads support projects and migrations from development to production, upgrades, installations and/or configurations
Identifies and drives resolution of complex network, hardware and software issues
Develops and negotiates workarounds
Initiates longer-term design solutions or projects
Assures quality, security and compliance requirements are met for supported areas
Creates root cause analysis RCA for production incidents
Analyzes application performance trends through OLA review and recommends performance improvements to development team
Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas
Oversees creation of or updates to and testing of the business continuation plan
Provides direction or guidance to less experienced staff
7+ years of systems support analysis experience demonstrated through work or military experience
4+ years of experience working in managed services as demonstrated through work, military, or education
7+ years of application production support experience
7+ years of Java experience
7+ years of Linux experience
7+ years of Oracle experience
3+ years of microservices development experience
Experience supporting technology at an enterprise-level
Ability to interact effectively at varying levels of the business and technical organizations; including management
Strong team or technical leadership experience
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of AppDynamics
Knowledge and understanding of uDeploy
Ability to provide leadership by coaching, training, and mentoring
Good analytical skills with high attention to detail and accuracy
Outstanding problem solving skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
Ability to address escalated customer issues
Flexibility to work in a 24/7 environment, including weekends and holidays
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5550326
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo