Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
Responsible for reviewing, researching, processing, and responding to complex and escalated written and phone inquiries from customers, title companies, vendors, and internal personnel pertaining to loans and various areas of within loan servicing. Functions include: ordering, reviewing, processing, renewing, maintaining, and coordinating loan disbursements, payoffs, demands and payment requests; payment and invoice research; reviewing loan documentation terms and conditions; monitoring loan draw requests; reviewing completed disbursement audits; reviewing loan reconciliations; reviewing reports from lower level specialists; ensuring all procedures are in compliance with government regulations and company policies; Input data and process information into the system of record; may perform procedures related to advances and pay downs, funds wiring and disbursement process, and processing of payment requests. Within the commercial business is responsible for cash management transactions, intake activities and collateral management. OR Provides work direction to a team of Loan Servicing Specialists, ensuring units work is completed on time and accurately by planning, coordinating and monitoring daily activities. Acts as an escalation point for specialists to resolve issues and provide training.
Work hours are 10:30am to 7:00pm central time.
2+ years of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Other Desired Qualifications
Prior call center experience
Experience in root cause analysis of escalated issues – identifying trends for potential procedure changes
Proven problem solving, troubleshooting, and resolution skills
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Ability to prioritize and handle multiple tasks simultaneously
Exposure to Wells Fargo mortgage servicing systems such as: Black Knight, EDGE, GEM, ICMP, RE, Shaw, Hogan
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
The salary range displayed below is based on a Full-time 40 hour a week schedule.
IA-West Des Moines: Min: $37,200 Mid: $51,000
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5547666
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo