Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. This role will be responsible for researching, reconciling, and re-mediating Bankruptcy loan to correct illogical conditions within the Payment Exception team. Duties may include: - Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government
- regulations or to perform remediation activities.
- Functions evaluated may cover one or more of the following areas: Underwriting, regulatory compliance, fraud, fair lending, and servicing.
- Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
- Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
- May serve as an intermediary to resolve disputed matters.
- Negotiates and enacts settlements.
- Recommend standards, policies, and/or procedures to correct deficiencies.
- Ensures identified risks and/or problems are clearly documented.
- Has similar authorities as first tier supervisors to make override decisions.
- Refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.
Other duties may include: - Project work to identify/implement process improvements, performance of ongoing reviews as needed.
- May generate reports and summarize results.
- Typically performs team leadership and provides work direction.
***Please note the posting duration may be shortened based on job seeker volume** Schedule:
Monday - Friday between the hours of 7am - 5:30pm. Overtime and weekends based on business needs.
Required Qualifications
- 4+ years of customer contact experience in a financial services environment; or 3+ years of experience in one or a combination of the following: financial services operations, underwriting, or quality assurance
Desired Qualifications
- Intermediate Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational, multi-tasking, and prioritizing skills
- 1+ year of bankruptcy experience
Other Desired Qualifications
- Strong analytical skills including the ability to research
- Reconciliation or Accounting experience
- Experience with the following systems: MSP, Loan Transaction History Tool, NDC, AACER
Job Expectations
- This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
Street Address
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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