As a Housing Coordinator for Lincoln Military Housing, you will be responsible for providing customer service for all prospective and current residents within a multi-family residential community. You will monitor the housing waitlist and assign quality homes to future and current residents. Your role requires effective customer service skills, the ability to work efficiently and effectively and deliver on our mission of providing exemplary service according to Lincoln Military Housing's quality service and customer satisfaction standards.
Your Responsibilities include, but not limited to:
Manage the referral wait-list for future and current residents and lease homes.
Assists prospective residents with information regarding homes within the community.
Prepares documents for residents as part of the move in process.
Ensures all lease paperwork is completed and entered into the system and forward to the assigned housing community.
Assist residents with housing questions regarding the move-in process and Basic Allowance for Housing.
Run reconciliation reports for discrepancies and adjust ledgers.
Works in conjunction with Government Housing and future resident's to ensure information on housing applications is accurate.
Responsible for ensuring services rendered to residents have been completed according to Lincoln Military Housing Standards and meet resident's satisfaction.
Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
What You Need For Success :
Position requires 6 months of customer service role preferred.
Proficiency in personal computer skills, including Word, Excel, and other software applications preferred (i.e. Yardi), not required.
Effective communication and interaction with customers, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
What We Provide You:
Lincoln offers a wide range of insurance options, programs, and benefits that let you and your family be healthy and plan for the future. Our benefits take into consideration everything from career development to family matters, health and wellness, and we are committed to doing everything we can to offer you quality benefits and coverage. In addition, we offer competitive compensation and generous paid time off.