The Able Career Institute (ACI) Career Coach serves as a point of contact for clients who have entered training with ACI programs. Reporting to the ACI Program Manager, incumbent provides employment case management services to clients throughout the course of vocational training including; encouraging and mentoring clients, offering support/suggestions to navigate barriers that might previously exist or manifest throughout the course of the program. Case management services are informed by the administration of individual assessments used to identify participant employment barriers, while maintaining participant focus on the end goals of training completion and eventual employment. are centered around preparing participants for employment. May also refer clients to outside agencies for other services (as appropriate) to ensure consistent flow of services and benefits and maintain accurate, timely and complete documentation for all clients on twice a month basis. Incumbent then guides client to Account Manager to introduce employment referrals and opportunities, including following up with clients upon training completion for three months.
Assesses, manages and maintains a caseload of new registrants as well as carryover participants; tracks clients’ progress in training and career activity every two weeks. Case note all interactions with clients and ensure client files (both electronic and hard copy) are up to date.
Upon client entry into program, work with instructor and program manager to assess progress, provide academic counseling, goal setting, entry of case notes, and internal and external performance reporting.
Assess, maintain and submit accurate, timely and complete case notes, documentation, and data for government mandated case noting systems as well as the agency’s internal reporting systems, regarding clients’ including: all interactions, training, supportive services, job search, job placement programs, exit/termination and follow-up activities.
Face to face check in meetings with clients every two weeks during program time to
Determine supportive service needs and advise clients on all social services for which they are eligible; may refer clients with special needs to internal staff and/or external resources as appropriate.
Work with program manager to facilitate cohort kickoffs and coordinate career transitions workshops with training team.
Continually review and evaluate all phases of client training process and make recommendations to Program Manager and team regarding procedures, policies, staff training and development, and procurement of additional resources, equipment or services.
Perform other duties as required and assigned.
KNOWLEDGE AND EXPERIENCE
Ability to manage a heavy caseload and extensive volume of paperwork in a fast-paced, time-sensitive environment; May manage multiple tasks and projects on a regular basis.
Experienced professional having wide ranging experience with multiple employment database software and operating systems to document and record client activities.
Works on a variety of problems of moderately complex scope where analysis of situations or data requires a review of variety of factors and provides recommendations and/or solutions.
Advanced computer proficiency with Microsoft Office products (Word, Outlook, and Excel).
Prior experience automating systems and establishing/maintaining databases ideal.
Excellent written, verbal, and interpersonal communication skills. Must be able to interact and develop rapport with a diversified population of clients.
Strong service-orientation and interpersonal skills; develops rapport and works successfully with a diverse population of clients, co-workers, and other external agencies.
Flexible, self–starter with a solid work ethic who can manage multiple priorities simultaneously and work under pressure to meet deadlines.
High integrity, initiative, outstanding organizational skills, clear attention to detail and the ability to follow-through.
Require a Bachelors degree OR 4-6 years of experience in social services, counseling, job development or related field with an employment focus and/or degree in related field
Experience with motivational interviewing, strengths based case management, and the theory of behavioral change is preferred.
Must be able to work occasional weekends and evenings when necessary.
Must be able to travel specifically in Cook, DuPage and Lake Counties; and Kenosha, WI.
Must have a valid driver’s license and immediate access to an insured vehicle.
Interested applicants should submit a resume, cover letter and salary expectations to: firstname.lastname@example.org (NOTE THE SPECIFIC POSITION IN THE SUBJECT LINE OF YOUR EMAIL).
EOE AA M/F/Vet/Disability
National Able Network, Inc. is a leading non-profit organization specializing in providing employment counseling, training, and placement services for disadvantaged job seekers. At National Able Network, our mission is to help make careers happen. Each client receives personalized career supports that integrate career coaching, specialized training, and direct connections to the job market. Our programs are designed to assist job seekers from all backgrounds, including the unemployed, career changers, military veterans, seniors, and aspiring IT professionals. Each year, National Able Network serves more than 76,000 individuals throughout Delaware, Illinois, Indiana, Iowa and Nebraska.
About National Able Network
Preparing Today’s Communities to Meet Tomorrow’s Challenges through Education, Employment, and Opportunity.
To use our expertise to empower people to improve their lives by providing the means to self-sufficiency through sustainable employment, and career and life advancement. To nurture life-long learning while building bridges between education, training and career readiness, and between workforce and economic development.
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