The Student Success Advisor for Student Veterans is responsible for providing academic and career advising to help students persist to graduation and obtain successful career outcomes. This position offers a unique opportunity to work with two growing populations of students at the university, Student Veterans, and First Generation College students. The SSA is an integral member of the Student Success team and reports to the Senior Director of Academic Advising and Career Development (AACD). This position provides academic and career advising to degree-seeking students in one-on-one and group settings. The SSA also participates in programs and systems to support student persistence and success.
This position is the primary point of contact to provide services and resources for Veterans and/or their dependents (approx. 120 students), while ensuring compliance with federal and state directives in relation to the US Department of Veterans Affairs (DVA) educational benefits and serves as the advisor and advocate for veterans, active service members, reservists, and eligible dependents attending The New School. This position will also support our first generation student initiatives via advising appointments, educational programming, and resource referral.
This position is a unionized, professional position that is covered by a collective bargaining agreement between Local 1205 Teamsters and the University.
Responsibilities: -Developmentally advise students in academic, career, and success goal-setting and achievement via scheduled and walk-in appointments and also serve as the primary certifying official for veterans and their dependents.
-Engage in initiatives that promote student persistence, including outreach to students, communication with faculty, and referrals to student support services. Serve as a liaison to assigned programs regarding academic planning, curriculum, and career outcomes; attend and participate in regular meetings held by programs and schools.
-Respond empathetically and accurately to student inquiries in a timely manner
-Exercise impeccable discretion to implement University, school-specific, and governmental program-specific policies with respect to student status at the university.
-Maintain and update student records and data, including documentation of student interactions, in relevant institutional systems (Banner, DegreeWorks, Starfish, NACElink) accurately and in a timely manner, including providing regular reports and accurate data regarding activities.
-Maintain records in conjunction with other certifying officials that comply with federal and state requirements, and prepare records and reports for corresponding audits on veteran student enrollment and success.
-Participate in orientation, academic and career services events, student life and engagement initiatives, and university-wide commencement.
-Establish a recruitment strategy with Strategic Enrollment Management for veterans to attend The New School. Some travel will be required and may occur outside normal business hours.
-Recruit, orient, educate, serve, retain and graduate student veterans, student military personnel, and their dependents
-Liaise with student veterans to provide a seamless transition for veterans to The New School.
-Develop and review student veteran fiscal plans for prospective veteran students to ensure that they fully understand their benefits.
-Chair the Yellow Ribbon working group to ensure continuity from messaging to new and returning students, through the application process, and work with Financial Aid to determine eligibility and ultimately awards.
-Provide training and resources for certifying officials to ensure compliance with all federal and state rules and regulations governing veteran student benefits.
-Develop engagement and to create a community among The New School's veterans in order to maintain our
Internal Number: 17621
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.