Serve as a point of contact for the university community regarding retention risk factors and progression to graduation. Assist with the identification of opportunities to support student success and retention and trends to inform the development of retention strategies and best practices. Support the assessment of programmatic efforts to identify at-risk students, associated intervention strategies, and methods for improvement. Assist with the maintenance of documentation of programmatic efforts to increase student retention and completion.
Collaborate with the academic colleges, departments and various campus stakeholders to ensure the coordinated progression of student support services throughout the student life cycle. Assist academic and student support units with the assessment of specific retention and progression-to-graduation efforts. Participate in the evaluation of policies, procedures and business processes that impact student success and retention; recommend improvements.
Assist with the analysis and interpretation of data related to student services, academic success, student retention and progression to graduation. Support the systems of refining early alert programs, evaluating performance data, assessing initiatives and interpreting attrition data. Serve as a point of contact for questions related to the functional applications of retention analytics and advising software.
A Bachelor’s Degree in the liberal arts, business administration or education and two (2) years of experience in student support services.
Strong communication and analytical skills.
Experience training, conducting research or developing service programs.
Proven ability to function effectively in a high-paced work environment and to provide superior service to a diverse constituency.
Functional knowledge of PeopleSoft and retention analytics software preferred
Located in Akron, Ohio, The University of Akron (UA) is one of the largest employers in the region and offers an array of employment opportunities. Here you'll find a metropolitan setting that places you in the heart of a dynamic, regional economy and in sync with the pulse of business, government and the community.
We're committed to achieving a diverse faculty and staff by including individuals from varied backgrounds and characteristics, including age, gender, religion, ethnicity, disability, national origin, sexual orientation and socioeconomic background. We're also committed to offering competitive salary and benefits packages to qualified candidates.
The University of Akron is an equal education and employment institution. It is the policy of this institution that there shall be no unlawful discrimination against any individual in employment or in its programs or activities at The University of Akron because of race, color, religion, sex, age, national or ethnic origin, sexual orientation, gender identity, disability, genetic information, military status or status as a veteran. The University is also committed to the principles of affirmative action and acts in accordance with state and federal laws.
Internal Number: 11733
About The University of Akron
The University of Akron is the region’s most influential public research university, contributing to the resurgence of the local economy, providing a workforce highly trained in diverse disciplines, and known for an innovative approach to higher education.