The Office of Internationalization provides leadership and support for The University of Denver efforts to internationalize the curriculum and the campus. At DU, students and scholars from overseas are part of our community, and all of our faculty and students are encouraged to study, research, and offer service in a global context. International Student and Scholar Services (ISSS) one of four units in INTZ, supports internationalization at The University of Denver by serving as a resource to students, faculty and staff in meeting the needs of the international community on campus through programming and immigration services.
Takes the lead on all matters related to the sponsored student program. In collaboration with other ISSS and university staff, designs and implements pre-arrival communication between the institution and all international students after admission. Works with existing sponsoring agencies focusing on timely responses to agency concerns and mutually agreed upon solutions to problems. Takes initiative to find new sources of sponsorship/scholarships, works closely with ELC recruiter position and examines opportunities for non-degree sponsored programs. The Sr. Advisor works closely with DU offices such as the Registrar and Bursar office to ensure that sponsoring agencies receive the information they require in a timely manner. All Senior Advisors are active members of the ISSS Advising Team and contribute to the overall services provided by the ISSS office, taking a leading role as assigned by the Director. As a Designated School Official and Alternate Responsible Officer for the University, the Sr. Advisor is responsible for evaluating issues related to international student status, interpreting federal regulations and exercising judgement in deciding on appropriate courses of action. The Sr. Advisor participates in formulating and implementing office policies and operating practices based on federal and University regulations. The Sr. Advisor is responsible for and carries out, additional major assignments as part of primary operations of the office, such as consulting academic advisors and financial sponsors, supporting international student orientations, clinics and workshops, cultural programming, managing the sponsored student database, and supervising student workers. The SISA/SPM reports to the Director, International Student and Scholar Services (ISSS).
Provides comprehensive advising to international students including sponsored students, on various and often complex issues such as personal, logistical, financial, academic, immigration, health, travel. Coordinates with ISSS Program Coordinator for immigration document processing and review of financial paperwork of I-20 or DS-2019 forms for sponsored students. Keeps the ISSS staff informed of sponsors program requirements and any updates. Serves as DU emergency contact for sponsored students
Acts as mediator for sponsored international students, monitors progress, and provides regular reports, including transcripts to the sponsoring agencies
Coordinates financial arrangements such as third party billing for tuition and fees, assistance in securing and routing financial support letters, processing of special contracts, acts as a liaison to the Bursars Office regarding student accounts on behalf of the student and sponsor.
Assists in developing and supporting programs that help introduce sponsored students to the culture of the United States, Colorado and Denver. Helps the students with cultural adjustment issues
Serves as government authorized Designated School Official and Alternate Responsible Officer for the Universitys F and J immigration programs
Outreach and Engagement
Regularly serves as liaison with International Admissions, Graduate Studies, English Language Center and academic departments for admission issues and study plans for sponsored students
Serves as ISSS liaison to other university departments as determined in Work Plan
Contributes to the planning and execution of orientations to campus and community for newly arriving students each term and provides consultations for students upon the completion of their program to assist with reentry to the home country.
Designs and delivers the Sponsored Student Orientation module. Plans and delivers a presentation on immigration requirements in orientations for ELC students.
Provides pre-arrival content and design to all newly admitted students in coordination with other ISSS staff.
Advocates for international students by providing information, support, guidance and workshops about and on behalf of international students to DU faculty and staff, as well as to the larger community
Hire, train, assign work and supervise student worker(s)
In collaboration with Sr. Advisor, hires, trains and supervises International Orientation Leaders and ISSS Connectors (Mentorship program)
Develops and enhances ISSS communication strategy with team of colleagues, including pre-arrival materials. Reviews and updates content for SSP web page and social media
Other duties as assigned
Strong interpersonal and intercultural communication skills, in particular, the ability to communicate effectively with non-native speakers of English with various levels of English proficiency. Ability to effectively present information and respond to questions from groups of faculty, staff, students, parents and the general public. Good written and oral communication in English is essential.
Ability to understand and interpret University policies and federal regulations; apply regulations to specific situations regarding international students; and effectively communicate regulations to students and sponsors, academic advisors, and other University staff. Ability to define problems, collect data, establish facts and draw conclusions. Ability to resolve various situations that occur when dealing with international students and their sponsoring agents.
Experience working in a team setting as well as working independently. Must have the ability to handle multiple tasks in a student service office. Experience with computer software, Microsoft Office. Background with Banner database and FsaAtlas a plus. Openness to variety of cultural differences. Enthusiasm to fulfilling the Universitys goal of an increased international presence on campus.
Train, assign work and supervise student worker(s).
Knowledge, Skills, and Abilities
Knowledge of comprehensive internationalization
Strong interpersonal and intercultural communication skills; in particular, experience working with non-native speakers of English
Knowledge of, and demonstrated ability to apply F and J regulations to specific situations regarding international students and effectively communicate regulations to students and their sponsors, academic advisors, and other University staff
Ability to analyze and resolve complex situations that occur when dealing with sponsored international students and their sponsors
3 years+ of work experience in international student advising
Demonstrated ability to effectively present immigration and other relevant information and respond to questions from faculty, staff, students, parents and the general public
Experience with SEVIS RTI and/or Batch.
US citizen or legal permanent resident required per federal DSO/ARO regulations.
Education or experience comparable to 5+ years in international student advising
Demonstrated experience advising sponsored students
Demonstrated experience of International Enrollment Management/IEM principles and strategies
Experience in higher education setting
Second or more language skills
Experience living/working abroad
Demonstrated experience with work shop presentation design and delivery
Experience with computer software: Microsoft Office Suite, Banner, ISSM (Ellucian), SARSGrid, Qualtrics, MailChimp
1. Ability to sit in front of a computer for an extended period of time. 2. Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.
Work Schedule Monday - Friday, 8:00 a.m. - 4:30 p.m. Evenings and weekends as required.
Application Deadline For best consideration, please submit your application materials by 4:00 p.m. (MST) on June 10, 2019.
Special Instructions Candidates must apply online through www.jobs.du.edu">jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Range: Salary will be determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information.
Please include the following documents with your application: 1. Resume 2. Cover Letter
The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.
All offers of employment are based upon satisfactory completion of a criminal history background check.
About University of Denver
The University of Denver is an independent institution offering undergraduate and graduate degree programs. Founded in 1864, it is the oldest university in the Rocky Mountain West and one of four research universities in Colorado. Among these, the University of Denver has the highest concentration of international students per capita (over 1,400 from nearly 90 nations) and the second highest population overall.
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