JobDescription : S&P Global Platts TheRole: TechOps US Support Lead.
The Location: Denver, Colorado.
The Team: The TechOps team at S&P Global Platts provides high quality follow-the-sun L2 Application & Middleware Support for the suite of applications used by the Platts business. The successful candidate will primarily be working with a support team based in Denver as well as liaising with the wider global support organization to provide support for all Platts applications as per the ITIL model, as well as managing small scale BAU projects. The Impact: This role will help take our support organization to the next level and provide timely support to the Platts organization. In addition the correct candidate will be able to integrate the Denver based support team into the larger Platts IT organization and provide best in class support during the critical US timezone. What's in it for you:
The opportunity to help define and implement the standards & processes used in support provided globally at Platts
Exposure to the latest technologies and practices used in support of applications hosted on cloud-based infrastructure, as well as cloud-native applications
Lead a dynamic team and be part of the larger Platts IT organization
Be responsible for identifying potential areas for Service Improvement and raise proposals with the global TechOps manager
Gain exposure to cloud-based technologies.
Lead and prioritize the TechOps team's work load during US hours
Provide 2nd line Application Support on complex internally and externally developed applications
Be accountable for the Level 2 Incident and Problem Management Process
Provide technical leadership
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Act as a technical resource for internal and external projects
Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
Maintain good working relationships with internal departments as well as 3rd party vendors
What We're Looking For: Basic Qualifications:
2+ Years experience in a Support Team Lead role
Experience of working in an ITIL environment
Strong organizational and planning skills
Excellent communication skills
Experience in providing services to agreed SLAs
Experienced in Problem and Incident Management
Experience with supporting Java & C# applications and an understanding of web technology
Proven knowledge of Linux & Windows OS's
Experience of supporting applications hosted on AWS Cloud Infrastructure
5+ Years of Application Support experience
Experience of management reporting related to support activities
Demonstration of ownership of problem resolution
Experience of automation tools and concepts, in particular Ansible
Familiarity with monitoring and application performance management tools such as AppDynamics/NewRelic
About Company Statement:
S&P Global Platts
At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We're the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.
S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com.
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Internal Number: 5599152
About S&P Global
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