Student Success Coordinator - (New Student Outreach and Orientation) Ohlone College
Position Description: Ideal Candidate Statement:
Excellent customer service, interpersonal, communication, leadership, and organizational skills; Ability to work a varied schedule with flexible hours including weekends and evenings A strong student-focus, and an ability to enthusiastically and effectively assist students and faculty individually and in groups. The ability to utilized the College information system to extract and analyze student success data to determine best ways to outreach to underserved students The ability to maintain relationships and collaborate with administrators, faculty and staff: An awareness of on-and-off campus and community resources; Demonstrate ability at planning and organizing multiple projects and task Excellent verbal and written communication skills; Knowledge and understanding of recruitment strategies: Ability to train other and supervise peer mentors Proficiency in MS Office suite as well as ability to learn software and database programs;
Job Description Summary: This position is a 100%, 12 month, classified position.
This position is funded by categorical funds and employment is subject to those funds being available.
Under direct supervision of the Dean of Counseling and Special Programs, to perform a variety of specialized duties in support of the student success plan. Will require some evening, weekend, or off-campus work.
Knowledge Skills and Abilities: Knowledge of: Student development theory; Developing and implementing student support programs; Planning, organization, coordination and implementation of an Early Alert program and other student success and support programs; Student Success program guidelines; Assessment test validation and reliability; Oral and written communication skills; Applicable laws, codes, regulations, policies and procedures; Interpersonal skills using tact, patience and courtesy; Large-scale event planning; College educational programs and courses of study; Programs and processes related to enrollment in higher education institutions; Effective recruitment, and retention tools and strategies, including social media; Techniques of advising, interviewing, decision making; Modern office procedures; Principles and practices of supervision and training; English usage, spelling, grammar and punctuation; Principles of data collection and report preparation; MS Office, Internet research and social media.
Ability to: Develop relationships with various constituent groups; Communicate clearly and concisely, both orally and in writing; Coordinate the activities of an effective program; Interpret and explain program and College policies and procedures; Respond to requests and inquiries from the public; Plan, organize, coordinate and conduct presentations to a diverse audience; Plan, organize, and execute program activities; Carry out tasks in the absence of supervision; Be creative, adaptable, and open to new ideas in a changing environment; Keep statistical records; Prepare clear and concise reports; Plan, organize, coordinate and implement aspects of the Early Alert program and other Student Success and Support Programs; Train and provide work direction to student workers; Operate a computer and assigned office equipment; Analyze situations accurately and adopt an effective course of action; Meet schedules and time lines; Work independently with little direction; Establish, maintain, and foster positive and harmonious working relationships with those contacted with in the course of work.
Operate modern office equipment including computer equipment and software including database programs.
Essential Duties: When assigned to outreach (New Student Outreach and Orientation): Maintain relationships and ongoing communication with local high schools (administrators, counselors and career specialists). Support Ohlone College staff/faculty to provide recruitment information at various off-campus events. Coordinate outreach to local high schools by scheduling/planning high school visits, application workshops and campus tours; plan Ohlones annual High School Conference and serve as the campus liaison for the Fremont/Newark College Night. Coordinate all aspects of the Orientation Program in consultation with Counseling Faculty including: Freshman Orientation Days, on and off-site orientations, parent orientation and Welcome Days; and scheduling counselors and Peer Mentors as required for these activities. Coordinate and/or support orientations for new students. Coordinate the Peer Mentor Program by overseeing the selection, hiring, training and scheduling of all of the Peer Mentors. Coordinate all on-campus tours for potential students. Oversee and coordinate with web team and consult with the Counseling Faculty to update Ohlone webpages relating to orientation, outreach and the Peer Mentor program. Assist with ongoing assessment, research and program review in consultation with the Counseling faculty for orientation, outreach and Peer Mentor programs. Work with Admissions, the Counseling Department and IT staff to insure that orientation data (including, but not limited to, participation and/or exemption, and completion of initial Education Plan) is properly uploaded into ERP system. Research, develop and maintain specialized statistical and operational reports. Respond to in-person and email inquiries regarding orientation and outreach programs, and direct to individuals and departments as appropriate. Answer phone line and respond to voicemails.
When assigned to in-reach (Student Success and Support Programs Follow-up): Work with counselors to identify key information for students identified for Student Success and Support Programs follow-up. Use Colleague/Informer to gather and analyze student data. Schedule class visits for counselors and conduct presentations as needed each semester. Follow up with instructors, Basic Skills staff, tutors, Learning Centers, various Student Success and Support Programs staff, etc. to ensure students are aware of and have access to campus support services. Monitor the campus Early Alert system and direct faculty/student requests to appropriate resources (counselors, administrator, Director of tutoring, financial aid, etc). Work with IT to communicate and troubleshoot issues with the Early Alert system. Maintain and update a variety of records and documents relating to Student Success and Support Programs follow-up and prepare reports (statistical and narrative) of related activities. Update websites related to Student Success and Support Programs and utilize social media to provide information about accessing Student Success and Support Program services. Work with assessment staff and instructors to validate placement tests on a regular cycle. Work with instructors and IT to identify cut scores and create appropriate coding when new classes that require placement testing are created. Communicate with other administrators, personnel and faculty to coordinate activities and programs, resolve issues and conflicts and exchange information; support staff and faculty in providing success and student services information at a variety of on-campus locations. Train and provide work direction to student workers. Operate a computer and assigned software programs; operate other office equipment as assigned. Attend and conduct a variety of meetings as assigned.
Perform related duties and responsibilities as required.
Education and Experience: Any combination equivalent to: bachelors degree in education or related field and three years experience in college student activities.
LICENSE OR CERTIFICATE:
Possession of, or ability to obtain, a valid California drivers license and have a satisfactory driving record.
Foreign Transcripts: Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.
Benefits Statement: HEALTHANDWELFAREBENEFITS *
1. Medical, dental, vision, life insurance, EAP and LTD 2. Membership in Public Employees Retirement System Candidates hired on or after January 1, 2013 are subject to restrictions imposed by PEPRA) 3. Contribution to O.A.S.D.I. (Social Security) 4. Paid vacation 5. Paid sick leave 6. Paid holidays and district-paid floating personal days 7. Summer 4/10 schedule (Fridays off) 8. Longevity pay step increase based on your years of service 9. IRS Section 125 Flexible Medical Spending Plan 10. 457(b) Deferred Compensation Plan (employee contributes) 11. 403(b) Tax Shelter Annuity Plan (employee contributes)
*Benefits will be prorated for positions less than 100%
Immigration Reform & Control Act of 1986: Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal Immigration Reform & Control Act of 1986.
District Statement: A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.
EEO Statement Summary: The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants.
If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.
Conditions of Employment: Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts and proof of freedom from tuberculosis. In addition you will be required to provide identification and employment eligibility as outlined in the federal Immigration Reform & Control Act of 1986. Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance.
The Ohlone Community College District is a multi-campus single community college district located in the southern portion of the San Francisco Bay in California. Serving almost 17,000 students per year, the District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College (pronounced "oh loh nee kol ij") is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.The Ohlone Community College District is a multi-campus single community college district located in the southern portion of the San Francisco Bay in California. Serving almost 17,000 students per year, the District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College (pronounced "oh loh nee kol ij") is an ethnically diverse institution that promotes innovation and continuous impro...vement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.