The Security Dispatcher will serve as the first point of contact for callers and walk-in customers requesting service from the Safety & Security Department. The candidate will dispatch security officers to routine and emergency calls as required by the nature of the incident.
Answer all incoming telephone calls to campus and direct them to the appropriate department. Dispatcher will monitor intrusion detection and fire surveillance system as well as notify the Monroe County 911 Center for emergency response as needed. The Dispatcher will also maintain contact with college departments for daytime and after hour routine and emergency maintenance requests, maintain radio communications with on-duty security officers and operate a multi-line telephone system, complete data entry daily for online reporting systems, perform cashier responsibilities, monitor the on campus shuttle and prepare statistical data reports for the Director, assist with department lost and found, use the RAVE Alert System to send out campus wide notifications and other clerical tasks/duties as assigned by the Office Manager.
Education / Experience:
High School Diploma Required
Competencies / Skills:
Must have excellent communication skills, experience with Microsoft Windows based programs, Microsoft Office and a multi line telephone. Ability to multi-task and remain focused during emergencies is a must.
Supervision of Employees:
Assist the Student Shuttle Driver Supervisor with organizing student employment paperwork.
Physical and Mental Demands:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal sitting, standing, and walking throughout the course of the day.
Must be able to react quickly in emergency situations to handle alarms, phone calls, cameras, and radio.
Periods of extended computer usage.
Requires dexterity and data entry skills.
Must be able to perform efficiently in areas of noise, such as responding sirens and calls for help.
Ability to think clearly amid changing priorities and circumstances.
Maintain professional attitude and demeanor in difficult situations.
Ability to multitask in a very busy work environment.
Exercise sound judgment.
Maintain high level of confidentiality.
Monday-Friday, 7:00 a.m.-3:00 p.m. Total of 40 hours per week, 12 months per year. Your shift may involve working an occasional holiday and/or campus event.
It is the policy of St. John Fisher College to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the College has employees.
The College does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
Internal Number: 1498
About St. John Fisher College
St. John Fisher College is an independent, liberal arts institution in the Catholic tradition of American higher education. The College emphasizes liberal learning for students in traditional academic disciplines, as well as for those in more directly career-oriented fields. We are committed to enriching the work, teaching and life experiences for all faculty and staff, in support of the College’s mission. Human Resources is dedicated to providing high quality service with a true sense of personal value for all faculty, staff and their families and consistently meeting or exceeding expectations in all human capital disciplines. Mission: St. John Fisher College is a collaborative community dedicated to teaching, learning, and scholarship in a student-centered educational environment. The College is guided by its liberal arts tradition and its Catholic heritage, as expressed in the motto of its founders, the Basilian Fathers: “teach me goodness, discipline, and knowledge.” Fisher engages individuals in lives of intellectual inquiry, professional integrity, and civic responsibility, where diversity and service to others are valued and practiced.