Job Title: Receptionist Department: Probation Services Starting Salary: $14.49/hour ($30,139.20/year) Hours: Full-time 8:00 a.m. – 5:00 p.m. or as assigned Posted: Friday, May 4, 2018 Deadline: Friday, May 18, 2018
Job Purpose and Overview:
The Franklin County Municipal Court is the largest and busiest municipal court in the State of Ohio. The Court has fourteen judges in the General Division and one judge in the Environmental Division. Judges preside over civil, criminal, and traffic cases and conduct both jury and court trials. The Court's jurisdiction includes traffic cases, misdemeanor criminal cases, and civil cases where the amount at issue is $15,000 or less. The Environmental Division has exclusive jurisdiction to enforce local codes and regulations affecting real property, such as fire and building codes. The geographic jurisdiction of the Court is all of Franklin County and those portions of the City of Columbus that extend beyond the boundaries of Franklin County. Despite its jurisdiction and name, the Franklin County Municipal Court is the judicial branch of the City of Columbus government.
The Court's Department of Probation Services has approximately 80 employees, including Management, Probation Officers, and Support Staff. The Receptionist is located in the Support Unit of the Department. The Receptionist is responsible for rendering professional reception duties to the public, defendants/probationers, Court personnel and others having business with the Court. This position is under the general direction of the Chief and Deputy Chief Probation Officers and the immediate direction of the Office Manager.
Essential Duties and Responsibilities of the Position:
1. Answer the department’s main phone line and transfer and/or redirect calls. 2. Contact Probation Officers by cell or text notifying them of important appearances in court and scheduled office appointments. 3. Record clear and concise messages for staff when appropriate. 4. Greet the public and court personnel in a professional manner. 5. Respond professionally to inquiries requested of Judges, Probation Officers, clients and any other court staff. 6. Maintain department logs for office visitations and court referrals. 7. Process documents for the Court, Probation Officers and clients. 8. Perform light typing and filing. 9. Assist the Probation Department with data entry and data management. 10. Perform inquiries using the Court’s case management software. 11. Acquire cross-training in other positions within the unit, department, or Court, as directed. 12. Perform other tasks as assigned, and may be assigned to other positions in other departments of the Court if needed.
Applicants must submit the Court's employment application form, a resume, and a cover letter addressed to Human Resources Manager Adrianne Patterson that describes with some specificity how the applicant's qualifications match those required for the position.
The Municipal Court Judges' application form can be found at http://www.fcmcclerk.com/court/employment. (Be sure to submit the Judges Job Application, and not the application of Municipal Court Clerk Lori Tyack.)
To ensure consideration, the application materials should be submitted by Friday, May 18, 2018, to:
Adrianne Patterson Human Resources Manager Franklin County Municipal Court 375 South High Street 10th Floor Columbus, Ohio 43215
Receipt of applications will be acknowledged by mail or email, and only those applicants invited for an interview will be contacted by telephone. Applicants should not call or contact the Human Resources Manager or any Court employee concerning their application.
As a part of the selection process, a candidate may be required to perform skills tests that could include exercises to test the candidate’s typing and/or writing ability, understanding of court systems, knowledge of legal terminology and procedures, and knowledge of Franklin County Municipal Court. Candidates who indicate knowledge of a second language or American Sign Language will be required to demonstrate those skills.
Employees of the Court are at-will employees and serve at the pleasure of the Court; employees are not in the classified civil service system and are not members of bargaining units. The Court is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, religion, race, color, national origin, ancestry, sexual orientation, disability, military status, or genetic information.
Qualifications and Requirements:
1. A high school diploma or equivalent. 2. Knowledge of common office practices, procedures, and equipment. 3. Proficiency in operating a personal computer and using, or being able to learn, Microsoft Office products such as Word, Outlook, and Excel, and the Court’s case management software. 4. Ability to type with speed and accuracy and perform basic data entry. 5. Ability to manage a high volume, multi-line telephone system, and exceptional telephone and interpersonal communication skills. 6. Highly organized, detail-oriented, and able to function in a high volume, high stress environment. 7. Ability to effectively and professionally communicate verbally and in writing in English to diverse audiences. 8. Pleasant personality and ability to interact and maintain effective working relationships with judges, employees, and others conducting business with the Court. 9. Conscious of and sensitive to the diversity within the Court’s jurisdiction and ability to interact professionally with this diverse population of people from many different geographic, socioeconomic, religious, racial, and ethnic backgrounds on a regular basis. 10. Professional appearance and demeanor appropriate for the position and the work environment expected of a representative of the Court. 11. Demonstrated dependability, reliability, and excellent attendance record. 12. Patience, objectivity, maturity, effectiveness under stress, initiative, and adaptability.
Additional consideration will be given to individuals who have any of the following qualifications: an associate's degree, paralegal certification, or other advanced schooling; an understanding of legal terminology and procedures; previous work experience in a court system or legal environment; the ability to speak and write Spanish or a language commonly used by people of Somalia for whom English is a second language; or proficiency in American Sign Language (ASL).
Additional Salary Information: Benefits:
The Franklin County Municipal Court offers an excellent benefits package that includes: health, prescription, vision, dental, and life insurance; short-term disability; generous vacation, sick, and personal leave; eleven paid holidays; longevity service payments; sick leave reciprocity; an Employee Assistance Program; a deferred compensation program; tuition reimbursement; credit union membership; and direct deposit of net pay.
Court employees are members of the Ohio Public Employees Retirement System (OPERS), which provides retirement, disability, and survivor benefits for public employees. All full-time employees hired after January 20, 2010, contribute to OPERS by paying the required employee share, which is 10% of their salary. The Court pays the required employer’s share of 14% of the employee’s salary. Since Court employees are members of OPERS, they do not have any Social Security taxes withheld from their pay.
About Franklin County Municipal Court
The mission of the employees of the Franklin County Municipal Court is to implement the policies and procedures established by the Judiciary and the State Legislature in a professional and dedicated manner and to ensure accessibility, fairness and courtesy in the administration of justice.