LHI - VA Clinical Operations Trainer / QA - LaCrosse, WI
April 2, 2018
La Crosse, Wisconsin
At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm) Briefly, but specifically, summarize the primary purpose of the job and identify its most important impact on the organization. The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position. Facilitate new employee trainings, curriculum trainings for new services and refresher trainings for staff on a variety of medical exams, assessments, contract documents, and other necessary information. Conducts needs assessment and evaluate staff training needs and results to ensure quality work output and process improvements. Implement training materials for nursing, clinical and administrative department staff. Assist in development of training materials and resources. Utilize internal and external resources as necessary. Support quality and compliance for the department by mentoring staff and conducting audits to ensure activities and outcomes comply with standard operating procedures, work instructions, company/contract guidelines and applicable regulations. Oversee and participate in the development of training materials and training modulesEvaluate training processes, tools and activities for effectiveness. Monitor and report the effectiveness of training to VA Clinical Operations ManagerPerform quality assurance (QA) and report audit findings to Clinical Operations ManagerResearch and recommend new training techniques and new training resources to Clinical Operations LeadershipConduct on and off-site training programs for staff.Assist Clinical Operations Manager in all duties as required Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.
Required Qualifications: High School Diploma / GED Training of medically related education Experience leading or directing in a classroom environment Knowledge of effective adult learning principles and writing techniques in order to assist in development of training materials and deliver instructional training programs Intermediate knowledge of Microsoft Office, database experienceEquivalent combination of education, experience and/or applicable military experience will be considered Preferred Qualifications:RN or LPN with clinical experienceExperience with military screenings Training experience in a healthcare settingPrevious leadership and/or military experience Knowledge of adult learning conceptsVisio, Adobe Acrobat, PowerPoint, Instructional Design software (Articulate, Captivate) National Career Readiness CertificateSoft Skills:Excellent critical thinking skills in order to monitor the quality assurance practices of staffExcellent verbal and written communication skills with the ability to effectively interact and communicate with a wide variety of personality and learning stylesStrong organizational and time management skillsCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: LHI, VA Clinical Operations Trainer, QA, LaCrosse, WI, Wisconsin
Internal Number: 753937
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.